Freelancer profile translated to English.
Back to original languageAbout Landry
Looking for reliable technical support to manage your identities, access, and users?
You've come to the right place.
I am a Helpdesk & IAM Support with 7 years of customer service experience, including several freelance missions dedicated to access security (Eurofiber, Arte Studio Lab, Kalendes).
🔐 Identity & Access Management (IAM)
👉 Active Directory, Adaxes, Entra ID, LDAP, VPN
👉 Keycloak, GLPI – account creation, roles, lifecycle management
👉 SSO / SAML / OIDC – authentication & federation
👉 Provisioning / deprovisioning, RBAC & ABAC
🧑💻 Level 1 & 2 User Support
👉 Windows, macOS, Linux – access incidents, permissions, authentication
👉 Zendesk, GLPI, Jira, HubSpot, Intercom, Crisp
👉 SLA tracking, prioritization, procedure & macro writing
🖥️ Infrastructure & Networks
👉 TCP/IP, VLAN, VPN notions (CCNA in progress – Cisco Networking Academy)
👉 Systems & Networks Senior Technician training
📆 Available Monday to Sunday, remote or hybrid (Metz / Luxembourg / France)
🇫🇷 Native French – 🇬🇧 English C1
💬 Shall we discuss your IAM / support project? ⚡️ Quick response.
French
Native or bilingual
English
Fluent
Can work on-site
Metz (up to 50km), Metz (up to 50km), Luxembourg (up to 50km)
Experience
- EurofiberLevel 1 IT Support – Identity & Access Security (IAM) – Odoo ERP SupportTELECOMMUNICATIONSFebruary 2025 - January 2026 (11 months)Issy-les-Moulineaux, France
- Identity management, access security, and account management in an IAM context (provisioning/deprovisioning), monitoring application access rights (Active Directory, Adaxes, VPN).
- Administration of accounts and authorizations in Keycloak and GLPI for customer portal access: account creation, role assignment, access lifecycle management.
- User assistance for login and application access via SSO/SAML within the group's IAM policies.
- Level 1 technical support for various group departments: access incidents, permissions, authentication.
- Odoo ERP support.
- Arte Studio LabLevel 1 Technical Support – IAM, SSO, VOD Platform (Freelance)May 2024 - February 2025 (9 months)Issy-les-Moulineaux, France
- Assisting end-users with their account and platform logins (IAM, authentication, SSO, access management and security).
- Handling user requests encountering connection, purchase, or viewing issues when FAQ solutions are insufficient.
- Personalized assistance via email using Zendesk and by phone, including screen sharing if necessary.
- Identifying and reporting technical anomalies to the development team via Redmine.
- KalendesCustomer Service Manager - Software SupportSOFTWARE PUBLISHINGAugust 2021 - April 2024 (2 years and 9 months)92500 Rueil-Malmaison, FranceManaging a Software Support team (Kalendes point-of-sale software), supervising 4 people, implementing Level 1 / 2 / 3 processes.Assisting clients in setting up their collaborators' access to the software: creating accounts, defining permissions and roles, within a logic of identity and access management and security (IAM).Close collaboration with the R&D department for more complex troubleshooting.Testing the solution before deployment, analyzing post-launch needs and anomalies, prioritizing fixes.Writing and updating help center articles, creating video tutorials.Creating and maintaining macros / response templates to standardize support procedures.Troubleshooting with clients by phone and Live Chat (Crisp), managing email tickets.
Reviews
Thibault
Evaluo
Reviewed on 3/13/2024
Great professionalism and efficiency, I thank Landry for the quality of his customer service management during the assignments offered.
Victoria
Sleem
Reviewed on 6/20/2023
I highly recommend Landry! First mission went very well. We asked him to manage Customer Support (respond to customer requests, handle operations, processes...). He is attentive, takes feedback into account, seeks to quickly improve his skills and become autonomous. He quickly got the hang of our back office, not to mention the Crisp chat which he knows very well. Finally, it's a pleasure to work with Landry: always in a good mood and positive.
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Education
- Ingénieur Mécatronique, Spécialité Ingénierie Des Process d'Assistance aux Véhicules, Ingénieur MécatroniqueConservatoire National des Arts et Métiers2018Ingénieur Mécatronique, Spécialité Ingénierie Des Process d'Assistance aux Véhicules, Ingénieur Mécatronique
- B3 Marketing Digital & Social Media, Marketing digitalDigital College2019B3 Marketing Digital & Social Media, Marketing digital