About Landry
French
Native or bilingual
Experience
- Crédit Agricole TSBusiness AnalystJuly 2024 - Today (1 year and 11 months)Within a team of 10 people located in Annecy, I worked on the HERMESS project. This project involved modifying Crédit Agricole's telephony system. In close collaboration with regional banks and various internal teams, I support their product evolution needs. Context: Reinforcement in a team responsible for all of Crédit Agricole's telephony. Project: Migration of all audios from the interactive voice response system of the entire existing IS to the TTS-AZURE solution (another interactive voice response system). Required skills: Write and maintain the documentation and procedures necessary for the operation and maintenance of internal tools. Functional assistance to users (RUN activity) and crisis communication (critical incident). Preparation of reports for management and stakeholders. Product version management. Presentation of functionalities during demos to various stakeholders. Technical environment: SERVICE NOW, EXCEL, JIRA Software
- ADP GSIBusiness Analyst / DeveloperJanuary 2020 - April 2024 (4 years and 3 months)Responsible and technical referent for the SAUR account. In close collaboration with the client, I support their product evolution needs and ensure daily monitoring of their production. Required skills: Maintenance and evolution of the client product. Client front office for daily and evolution requests. Responsible for client production (incident management). Assess loads, risks, and resources, and plan the execution of an order or IT project. Distribution of requests to back-office MOE, MOA, and production teams. Write and maintain the documentation and procedures necessary for the operation and maintenance of internal tools. Technical environment: COBOL, MVS, DB2, TSO, JCL, GIT.
- Mission Crédit Agricole SAAnalyst Developer – GFIOctober 2018 - December 2019 (1 year and 2 months)Within a team of about fifteen people located in Lyon, I was responsible for carrying out the client's evolution and correction requests. We worked in a CDS (Customer Development Services) in our premises. Required skills: Analyze detailed functional and technical specifications, then carry out the technical design. Client back office for daily and evolution requests. Technical environment: COBOL, MVS, DB2, TSO, JCL.
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Education
- BTS in Management Information Technology, Computer ScienceJules Froment2011BTS informatique de gestion, Informatique