Freelancer profile translated to English.
Back to original languageAbout Laurent
Application Manager / Product Owner for 15 years, I have participated in numerous redesign and IS creation projects, and I am also oriented towards managing IS teams (CP, PO, developers). I have developed functional expertise in customer business (billing, customer relations, BI, dematerialization, etc.), utilities (meter reading, consumption monitoring, etc.), and digital (customer portals for individuals/professionals, etc.). I am involved in the scoping, costing/planning, functional and technical specifications, development monitoring, testing, and deployment phases. I support both Business Owners in building their transformation projects and IT Development teams in design and development monitoring.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 15km)
Experience
- SUEZ EAU FRANCEHead of Digital Competence Center for Subscriber/User PortalsENVIRONMENTALJuly 2024 - Today (2 years and 1 month)Nanterre, FranceHead of the digital competence center for individual and professional customer portals. Managed a team of 8 developers, 1 QA, and 1 PPO. Provided business support (requirements gathering, roadmap definition, backlog/prioritization monitoring), drafted functional and technical specifications, wrote US, facilitated technical team meetings (agile methodology, ceremony organization/facilitation), and managed relationships with maintenance and hosting providers.
- SUEZ FranceProduct Owner / Digital Project ManagerJuly 2017 - June 2024 (7 years)La Défense, FranceProduct Owner / Digital Project Manager responsible for the Water subscriber/user web portal for France.
- SUEZ FranceApplication Manager for Customer Management/BillingENVIRONMENTALJanuary 2013 - July 2017 (4 years and 6 months)Courbevoie, FranceApplication Manager for billing within the customer IT teams of the IT department. The application managed over one million customers. I performed the following functions: requirements gathering, management/monitoring/steering of TMA/TME, drafting specifications, validation of functional and technical specifications, steering of testing and support, preparation and facilitation of committees.
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Education
- Engineer, Business Creation and Activity DevelopmentArts et Métiers ParisTech - École Nationale Supérieure d'Arts et Métiers2008Ingénieur, Création d'entreprise et développement d'activité