Lakhdar L.

▪ Project management: organization, estimation, and coordination

▪ Management of NPAI, Ana/Credit, Data Doc projects

▪ Collection of business needs, functional specifications, monitoring of projects with IT teams, implementation of deliverables

▪ Ensure follow-up with business units

▪ Correction of definitions on Data Management Tools (Wording improvement)

▪ Implementation of alerts via automatic emails to group agencies regarding customer follow-up

▪ Monitoring of new indicators and group ratios

Project: Scoping of the crisis reporting project (ZIM) within the Risk Department  Project costing  Needs gathering  Scope definition  Drafting of SFDs and definition of management rules with business units and user stories  Definition of the schedule and internal resources to be allocated to the future mission  Choice of mock-ups on BO  Preparation of test plans and SQL queries

Project: Within the resources department/SAU User support (private banker, private advisor)  Support for Private Bankers in the process of onboarding new clients to the private bank  User support: analysis and follow-up of requests, support for users in resolving their issues and in adopting new tools  Monitoring of process compliance on the various private bank tools and reporting of any anomalies to the IT department  Updating activity monitoring tools and existing documentation  Updating existing FAQs to improve response times  Management of communication emails