Freelancer profile translated to English.

Description

BA/Project Manager and PO and application support, with over 13 years of experience. My daily commitment to strategic projects has allowed me to develop in-depth knowledge..

Leveraging my previous experience as a BA/Project Manager and in Product Ownership, along with relevant certifications (Scrum Master), my approach aims to go beyond simple backlog management to truly shape products that deliver tangible value to users and meet business objectives. I am particularly enthusiastic about collaborating on optimizing customer journeys, maximizing delivered value, and strengthening the product vision of a company I have come to know and appreciate.

An experienced and professional manager, with excellent interpersonal skills and valuable experience in monitoring project performance to ensure business success. Familiarity and expertise in the fields of engineering, information systems and Management, change management, and business transformation systems. Renowned for consistently meeting deadlines and budgets, accustomed to managing IT support (RUN & Evolution), managing IT projects, and assisting various engineering departments in using IT tools and applications..

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Bpifrance
Operational Support Officer in Operations and IS Tools / PO / BA
BANKING AND INSURANCE
May 2023 - Today (3 years and 3 months)
Paris, France
RUN Responsible: L1+L2 Support
Writing user stories
Development of testing strategy and test execution, Monitoring work and resolving anomalies.
Analysis of new needs
Impact assessment (data, web services, business rules, etc.).
Implementation of an AGILE SCRUM framework with a 2-week sprint duration.
Facilitating feedback and progress meetings with stakeholders.
Leading the development phase of the redesign project and coordinating with developers.
Backlog Grooming
Conducting workshops and needs elicitation with stakeholders.
Strategy implementation
Preparation and deployment of the new system/evolutions
Supporting employees in its use: training, information, and creation of user materials (User guides, Technical and operational memo, Roadmap, etc.)
Monitoring, identifying blocking points (assessment of the existing situation), and implementing action/remediation plans.
Customer Service Application Support Jira Project Management Product Owner
Crédit Agricole CEIS
Project Manager/BA/PO
BANKING AND INSURANCE
July 2017 - April 2023 (5 years and 8 months)
Paris, France
Responsibilities:

• Leading the study phase of the redesign project
• In a Proxy Product Owner role: proposing a backlog of features to implement in line with CACEIS's strategy and business lines.
• In a Business Analyst role: Backlog Grooming, writing user stories, developing test strategy and executing tests, monitoring work and resolving anomalies.
• Analyzing new needs, impact assessments (data, web services, business rules, etc.).
• Implementing an AGILE SCRUM framework with a 2-week sprint duration.
• Facilitating feedback and progress meetings with stakeholders.
• Leading the development phase of the redesign project and coordinating with developers.
• Conducting workshops and needs elicitation with stakeholders.
• Strategy implementation
• Preparation and deployment of the new system/evolutions
• Supporting employees in its use: training, information, and creation of user materials (User guides, Technical and operational memo, Roadmap, etc.).
• Monitoring, identifying blocking points (assessment of the existing situation), and implementing action/remediation plans.
Since July 2020, new position as PO in customer service for the bank's digital products.
• Managing and improving customer experience, evolving solutions using the Agile method.
• Managing budgets and arbitrating with the various teams and departments of the bank.
• Present at steering committees.
Project Management Product Owner Change Management Agile Method Jira
Dexia direction credit locale
IT Business Analyst Project Manager
BANKING AND INSURANCE
November 2015 - June 2017 (1 year and 8 months)
Paris, France
Participation in application simplification projects
• Project monitoring, deliverables, deadline adherence, alert reporting, and action plans using company tools, in coordination with IT development and business teams
• Development of reports, communication materials for the domain
• Ensuring application maintenance, receiving corrective and evolutionary maintenance requests from the Business, analyzing them, and proposing solutions
• Organizing and facilitating meetings with business and infrastructure teams.
• Gathering and formalizing needs.
• Writing functional and technical specifications.
• Monitoring and qualifying incidents (technical/functional) with business and development teams
• L1 & L2 Support for users on loan management and restructuring applications
• Writing and executing test plans, including non-regression tests
• Writing acceptance reports
• Reviewing and updating guides and specifications.
Jira Business Analysis Functional Specifications Specifications Document