Freelancer profile translated to English.

Description

Versatile professional specializing in social support, intercultural integration, social and cultural action coordination, and event project management. I leverage my expertise to serve organizations committed to creating projects with human and social impact, combining communication, inclusion, and cultural animation.

Languages

French
Native or bilingual
Italian
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Les Alchimistes
Customer Service Manager
ENVIRONMENTAL
May 2025 - Today (1 year and 1 month)
Paris, France
1. Customer Request Management
Respond to inquiries via email, phone, or chat, Provide information on products/services, Assist customers with their processes.

2. Order Processing and Tracking
Record and track orders, Verify delivery or execution deadlines, Manage potential delays or stockouts.

3. Complaint Management
Identify customer issues, Propose quick and appropriate solutions, Ensure follow-up until complete resolution.

4. Loyalty and Satisfaction
Send satisfaction surveys, Identify loyal or at-risk customers, Offer commercial gestures or personalized offers.

5. Indicator Tracking and Reporting
Monitor KPIs (response time, satisfaction, resolution rate), Report recurring issues to the relevant team, Suggest service improvements.

6. Continuous Improvement
Participate in improving internal procedures, Transmit customer feedback to product or marketing teams.
Alepia
Marketing and Sales Manager
FASHION AND COSMETICS
September 2024 - February 2025 (6 months)
Paris, France
1. Implementation of Marketing Actions
Deploy marketing campaigns (emailing, advertising, social media, etc.), Create and adapt communication materials (flyers, banners, newsletters), Follow the action calendar (marketing plan).

2. Digital Marketing Management
Manage social media (Instagram, LinkedIn, Facebook, etc.), Manage the website (content, updates, SEO), Create content (posts, articles, visuals, short videos).

3. Performance Analysis
Track key indicators (traffic, open rates, conversion, etc.), Produce regular reports, Propose areas for improvement.

4. Product/Offer Launch
Participate in the launch of new services or products, Design materials to support launches, Coordinate with sales teams.

5. Competitive & Sectoral Watch
Monitor market trends, Study competitor actions, Identify opportunities or risks.
IPAB
Mediator
PUBLIC SECTOR
June 2023 - September 2023 (4 months)
Alcamo, Italy
1. Individual Support
Listen to young girls and identify their needs (social, psychological, educational), Build trust with minors to encourage expression and dialogue, Provide personalized follow-up for sensitive situations.

2. Facilitating Social Integration
Organize activities to strengthen group cohesion and self-esteem (group games, expression workshops, outings, etc.), Support minors in their administrative or educational processes (school enrollment, medical or social appointments), Raise awareness of citizenship, rights and responsibilities, and community living.

3. Conflict Prevention and Management
Mediate in cases of conflicts or misunderstandings between young people or with supervisors, Prevent risky behaviors, Identify and report vulnerable situations (abuse, harassment, etc.).

4. Animation and Supervision
Propose and lead socio-educational workshops adapted to their age and backgrounds.

5. Teamwork and Follow-up
Collaborate with specialized educators, psychologists, social workers, Participate in the development of personalized projects, Write observation and follow-up reports.