Freelancer profile translated to English.
Back to original languageAbout Laila
You are leading a transformation, an IT deployment, or an industrial reorganization — and you need someone who understands all three at once.
I work with SMEs, mid-sized companies, and large corporations to structure and deliver complex projects at the intersection of management, information systems, and industrial operations. No silos between the field and the IT department, no gap between strategy and execution: I speak both languages, and I bridge the gap.
I connect where others silo. Management, IT, and engineering: three worlds that I master together to transform organizations, deliver concrete results, and advance people as much as systems. Proactive and autonomous by nature, human by conviction.
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- TotalEnergiesInfrastructure Project ManagerENERGY AND UTILITIESMay 2023 - Today (3 years and 1 month)La Défense, France
Context:
As part of the IT system modernization for an energy group of 100,000+ employees, managed the migration program of a Windows Servers (4000 servers) and obsolete SQL Server databases nearing end-of-support from Microsoft, in hybrid mode, to exit obsolescence. Budget: €1M/year, 100+ countries.Actions:
- Map the existing environment __ inventory, versions, editions, end-of-support dates
- Analyze dependencies __ application, database, and service dependencies
- Assess obsolescence risks -- security, compliance, availability, and financial
- Estimate the overall project cost __ internal costs, licenses, service providers, risk cost
- Define prioritization criteria __ business criticality, risk level, technical complexity
- Develop a prioritized schedule __ multi-year program by migration waves
- Establish project governance __ Steering Committee, Project Committee, follow-up meetings, KPI reporting, flash reports
- Define the target architecture and migration strategy __ in-place, V2V, P2V, M2C, Refactoring, Decommissioning, Isolation
- Negotiate support extensions __ obtain Microsoft ESU by arbitrating extension costs
- Set up target environments __ provision and harden servers and DBMS instances
- Orchestrate migrations __ servers and databases
- Ensure non-regression testing __ validate the proper functioning of applications and connections after migration
- Update documentation __ runbooks, operating procedures, SOP, escalation contacts...
- Monitor KPIs __ completion rate, forecast, incidents, waivers, financial impact
- Manage transition-related incidents __ rollback, RTO less than 30min
- Decommission old systems
- Coordinate multidisciplinary teams __ business, technical experts, sponsors, management
- Conduct a lessons learned (REX)
- Manage service provider ESNs
- Monitor SLAs
- Aéroport de ParisIT Program Manager & Digital TransformationRETAIL (SMALL BUSINESS)October 2021 - May 2023 (1 year and 7 months)Orly, France
Context:
Fixed-price / results-based projects for major clients (Automotive Industry, Retail, Catering, Services), aimed at digital transformation of processes and workflows through RFID, IoT, Wi-Fi, Android, PDA, MDM, and web/mobile applications using V-cycle and Waterfall. Portfolio of 8 to 15 simultaneous projects. Budgets: €5K to €1M.Actions:
- Define the digital vision and roadmap __ milestones, initiative prioritization, expected results
- Conduct project scoping __ scope, objectives, constraints, stakeholders, and cost estimation
- Assess the organization's digital maturity __ diagnosis of existing processes, tools, and skills
- Develop the business case and cost estimate __ estimate license costs, infrastructure, internal costs, and produce comparative TCO
- Design target processes __ model new workflows and technologies and validate targets with business teams
- Develop design deliverables __ feasibility studies, specifications, functional and technical specifications, and solution architecture documents
- Manage the program budget and resources __ cost monitoring, arbitration, and reallocation if necessary
- Implement performance indicators (KPIs) __ measure project progress and business impact
- Lead meetings and committees __ Kick-off, workshops, Project Committee, Steering Committee, Hand-off, Regular reporting to management
- Coordinate multidisciplinary teams __ technical experts, IT, business, integrators
- Oversee testing and acceptance phases __ unit, integration, and user acceptance test plans, track anomalies and validation reports
- Manage deployment and go-live
- Manage change implementation
- Organize training and knowledge transfer
- Ensure contractual control and risk management
- Capitalize on lessons learned (REX)
- UTACBusiness Analyst Project ManagerAUTOMOBILEJuly 2020 - October 2021 (1 year and 3 months)91310 Linas, France
Context:
End-to-end, multi-country deployment (France, Germany, England, China, USA) of Salesforce in Agile Scrum Mode: Sales Cloud, Service Cloud, and Pardot for sales, customer service, and marketing in an automotive certification, homologation, and testing center (30 users, 5 countries).#Actions:
- Define the functional scope and modules to be deployed _ Sales Cloud, Service Cloud, Pardot / Marketing Cloud
- Write the specifications and project plan _ milestones, deliverables, schedule, budget, and resources
- Gather and formalize business needs _ co-creation workshops with sales, marketing, customer service teams and writing user stories
- Oversee Salesforce configuration _ objects, fields, workflows, validation rules, profiles...
- Manage integrations with existing systems _ ERP, marketing tools, internal IS (API, middleware), SSO
- Organize data migration _ extraction, cleaning, mapping, import, and validation of data
- Coordinate acceptance testing (UAT) in Sandbox _ functional tests with key users, anomaly management
- Ensure project governance _ Kick-off, Daily, Workshops, Reporting to sponsors, training sessions
- Develop the change management plan _ internal communication, resistance management, support plan
- Design and deploy the training plan _ materials, videos and tutorials, FAQ, sessions per user profile, Trailhead e-learning
- Organize and manage the go-live _ cutover plan, launch communication, risk management
- Provide post-launch hypercare support _ incident resolution and continuous improvement
- Monitor adoption and usage KPIs _ connection rates, data completeness and quality, user satisfaction, lead conversion rates, number of calls, sales pipeline, deal closure rates
- Manage the backlog of post-deployment evolutions
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Education
- Professional License - CybersecurityEcole Polytechnique des Génies2025
- Higher Technician - IT DevelopmentEcole Polytechnique des Génies2024Technicien supérieur
Certifications
- ITIL 5 FoundationPeopleCert
- PMP- Project Management ProfessionalProject Management Institute