Freelancer profile translated to English.
Back to original languageAbout Laila
Passionate about technology and the human dimension of projects, I have been supporting organizations in their digital transformation for over 10 years. At the crossroads of technical and functional, I enjoy understanding user needs, translating them into concrete solutions, and ensuring that each project step proceeds with clarity and collaboration.
My approach is based on three pillars: listening, methodology, and a results-oriented mindset. Whether in public or private contexts, I have managed large-scale projects by mobilizing teams, anticipating risks, and guaranteeing quality through to production deployment and post-deployment support.
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- CNSSAMOA Project ManagerBANKING AND INSURANCEDecember 2021 - November 2024 (2 years and 11 months)Casablanca, MoroccoDefinition and implementation of quality procedures and business processes within the framework of theSIAMO project (Compulsory Health Insurance)• Design, structuring, and animation of the project intranet to support change management• Management of steering committees (COPIL/COSUI), development of strategic reporting and performance indicators(KPIs)• Operational and functional coordination between stakeholders (IT, business departments, service providers,AMOA)• Active contribution to the testing strategy: writing test plans, anomaly tracking, participation in business acceptance• Preparation of project communication materials and facilitation of user workshops
- CNSS,Quality Manager & AMOA Project ManagerBANKING AND INSURANCEJanuary 2021 - November 2024 (3 years and 10 months)Casablanca, Morocco• Definition and implementation of quality procedures and business processes within the framework of the SIAMO project (Compulsory Health Insurance)• Design, structuring, and animation of the project intranet to support change management• Management of steering committees (COPIL/COSUI), development of strategic reporting and performance indicators (KPIs)• Operational and functional coordination between stakeholders (IT, business departments, service providers, AMOA)• Active contribution to the testing strategy: writing test plans, anomaly tracking, participation in business acceptance• Preparation of project communication materials and facilitation of user workshops
- CNM,CEO / Project Manager / Process ManagerCONSULTING AND AUDITSJanuary 2015 - Today (11 years and 5 months)Rabat, Morocco• Management of a portfolio of business and IT projects: scoping, planning, execution, and monitoring• Drafting of functional and technical specifications, coordination of calls for tender and monitoring of service providers• Conducting feasibility studies, facilitating requirements gathering workshops and design thinking sessions• Deployment of ERP (Odoo), compliance monitoring, development of quality manuals, and organization of internal audits• Facilitating user training and implementing customized change management initiatives• Continuous improvement of internal processes with performance monitoring indicators
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Education
- Master 2University of Lorraine2014Master 2
- Certificate Entrepreneurship technology informationDAAD German Academic Exchange Service2013Certificat Entrepreneurship technology information