Laia G.

As a freelancer, I collaborate with national and international brands developing content strategies and managing their digital communities. I work both directly with clients and through agencies, adapting to different sectors, markets, and communication styles.

📌 Brands I've worked with

MRM McCann:

Radisson 🌐

Ploom | JTI

Mastercard 🇵🇹

Mother Tongue:

Dyson 🇵🇹 🇪🇸

Twitch 🇪🇸

TMKF:

Nenuco 🇵🇹

Pinypon 🇵🇹

Feber 🇵🇹

Studio MB:

ZT Hotels 🇪🇸

Xavier Olivé Comunicación Gastronómica:

La Selva 🇪🇸

Casa Mas 🇪🇸

Goconut 🇪🇸

✨ How can I help you?

Content creation for social media adapted to each market (copy, image, and video).

Online community management and handling of comments and inquiries.

Writing creative copy adapted to each platform.

Translation, localization, and proofreading of content (ES | PT-PT | EN | FR | CAT).

Development and management of Email Marketing and CRM campaigns.

Social Listening and trend analysis.

Content planning and scheduling with a focus on engagement, growth, and conversion.

I handle the entire process: from strategic content planning to community interaction and results analysis, ensuring communication that is consistent and aligned with each brand's objectives.

🛠️ Tools

Meta Business Suite · Meta Ads Manager · Metricool · Looker Studio · Brandwatch · Sprinklr · Synthesio · X (Twitter) · Canva · Trello · Asana

I work with a strategic, organized, and results-oriented vision. If you're looking for a versatile, problem-solving professional with experience in digital communication and international projects, I'd be delighted to collaborate with you.

Languages: ENG/ESP/FR/PT/CAT Ensure surveys meet our quality criteria: Review projects that go onto field for quality assurance Validate that all projects that go onto field are up to Netquest standards Help panelists solve their questions and incidents when registering, answering surveys or receiving incentives for each survey. Assure protection of panelist data, increasing customer loyalty. Reply via email or Social Media / Google Play Console any questions or complaints Translations and text revisions Spanish <-> Portuguese (Portugal), Spanish <-> French, Spanish <-> Catalan Tools: Jira, Confluence, PPI, Desk, Zendesk, Slack, Qlik, Asana, Teams

Social Media 2.0 (Facebook:Vueling People! & Vueling Europe / Twitter: Vueling Clients) Hootsuite, Engagor, E-Life (Tweetmeter&FacebookMeter) Senior Contact Center Agent with Portuguese/French/English/Spanish/ Catalan. Attention to the national and international Official Authorities via e-mail: AESA, NEB's, local governments and administrations. Contact and coordination with other departments of the company involved in the process of resolution of incidents. Tools: FlightSpeed, SkySpeed, Eurocommerce, AIMS, Reflection.