Freelancer profile translated to English.
Back to original languageAbout Lahoucine
With over 10 years of experience in cloud CRMs, specializing in Salesforce Core and Salesforce Industries – formerly Vlocity (Energy & Utilities Cloud, EPC/CPQ, OmniStudio). I am involved in both solution definition (scoping needs, product catalog modeling, functional architecture) and technical architecture and the role of reference (code quality, performance, deployments, reusable solutions) in complex IS, particularly in energy and telecommunications.
French
Native or bilingual
English
Fluent
Arabic
Basic
Can work on-site
Paris (up to 50km)
Experience
- EDFSFI Architect - EUC (Energy And Utilities Cloud)ENERGY AND UTILITIESJuly 2023 - December 2025 (2 years and 5 months)92700 Colombes, FranceProject Context:Decommissioning of SAP CRM and deployment of Salesforce for EDF's individual customer management. Mission carried out within the EDF group's Salesforce center of expertise.Missions and tasks performed:
- Facilitated business workshops and scoped needs for B2C CRM.
- Analyzed functional requirements and proposed Salesforce technical solutions (Core & Salesforce Industries / SF-SFI).
- Conducted POCs to evaluate and compare solution options.
- Presented SF-SFI module functionalities and limitations to business and IT teams.
- Modeled the product catalog (electricity, gas, services) in EPC/CPQ (SFI).
- Implemented the first catalog offers and supported the upskilling of the catalog team.
- Defined the OmniStudio best practices repository and oversaw their adoption by project teams.
- Built EPC-CPQ standards and provided technical support to teams to ensure their proper application.
- Presented Salesforce Release Updates / Release Notes and analyzed their impact on the IS.
- Designed materials and led training sessions (business and technical teams).
- Implemented and documented generic technical solutions reusable by development teams.
- Supported and mentored development teams (Core & OmniStudio / EPC-CPQ).
Technical Environment:SF (Sales Cloud, Service Cloud, and Community), SFI (EUC), EPC/CPQ, Copado, GIT, VS Code. - Ohm EnergieSFI Solution Architect / Project ManagerENERGY AND UTILITIESMarch 2023 - August 2023 (5 months)Paris, FranceProject Context:Implementation of the SFI Energy And Utilities Cloud module to manage the quotation of commercial proposals.Missions and tasks performed:
- Led business workshops and defined requirements.
- Wrote functional and technical specifications.
- Created the preliminary schedule.
- Managed the technical team.
- Created the data model for Opportunity, Quote, and Contract Management.
- Modeled the product catalog (Electricity and Gas).
- Proposed technical solutions.
- Development, configuration, deployment.
- INWI, Secteur TélécomSF / SFI Technical ArchitectTELECOMMUNICATIONSSeptember 2022 - February 2023 (5 months)Casablanca, MoroccoProject Context:Adaptation of existing functionalities for new B2B Fixed and Data offers.Missions and tasks performed:
- Technical modeling of existing SFI journeys (Reverse engineering).
- Managed one of the technical teams.
- Participated in functional workshops.
- Configured SF, SFI (Vlocity).
- Developed SF (Apex, Visualforce, LWC, Aura, ...) and SFI (OS, IP, DR, Matrix, Catalog, Orchestration Plan).
- Developed OmniStudio journeys.
- Deployed via IDX, Vlocity Build Tool, and Visual Studio.
Technical Environment:SF (Sales Cloud, Service Cloud, and Community), SFI (Vlocity), Order Management, EPC/CPQ, GIT.
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Education
- Master 2Université Paris 1 – La Sorbonne2014Master 2
- Master 2Université Paris 1 – La Sorbonne2014Master 2