About Lahoucine
French
Native or bilingual
Experience
- TIZNETSince 2020: IT Infrastructure Consultant - Telecom and NetworkTELECOMMUNICATIONSFebruary 2020 - October 2024 (4 years and 8 months)Paris, FranceTechnical referent in telephony and unified communication, I am involved in needs analysis, project management, and infrastructure administration for contact center environments. I perform qualification and deployment of Telecom solutions including Microsoft Teams (O365), Avaya, Alcatel, Genesys, Eloquant, and XiVO.I lead migration and modernization projects, notably the transition from Avaya Aura 6.2 to Avaya Cloud Office (ACO), with team support, change management, and service continuity guarantee. I ensure the deployment of contact center solutions with Avaya and Genesys, including inbound and outbound call management, queue management, and flow optimization.I provide Level 3 support for VOIP environments, with expertise in XiVO (Asterisk), Avaya, Alcatel, and Genesys, including SIP trunk configuration, network interconnection, and advanced troubleshooting.I implement SaaS solutions like Eloquant, managing softphones and securing flows. I integrate Microsoft Teams telephony with SBC, PSTN interconnection, and E5 licenses.In addition, I ensure the operational maintenance of Cisco meeting rooms and the Webex Hub platform, as well as the implementation of interfaces with the CMDB. I collaborate with IT security teams to guarantee the security and compliance of solutions.Technical Environment: Teams (PSTN, SBC), Avaya Aura, Avaya Cloud Office (ACO), Alcatel, Genesys, Eloquant, XiVO, SIP, Cisco, Webex, FortiGate, Unifi.
- TIZNETSystems/Telecom and Network ConsultantTELECOMMUNICATIONSFebruary 2016 - February 2020 (4 years)Context: Working for an IT services company in the Projects Division. Responsibilities: Within a project team of 10 people, project manager and Level 3 support for Asterisk (XiVO), Windows Server, Citrix XenApp, SCOM, SCCM, Active Directory, Teams, SQL, DPM, Orchestrator, WSUS, and PowerShell technologies.• Qualification/implementation of new Telecom needs for Consort clients (BNP, KLESIA, PFSA, and Société Générale).• Project management and coordination, meeting facilitation.• Level 3 support for Citrix XenApp, HYPER-V, AD, LYNC2013, SQL, Exchange2013, and SCCM infrastructures.• Level 3 support for the XIVO VOIP infrastructure.Technical Environment:Systems: Windows Server 2016/2012R2/2008R2/2003, Windows 7/8, Hyper-V, SCOM 2007R2/2012, SCCM 2007/2012R2, DPM, Exchange 2010/Lync2013, Citrix XenApp, Asterisk (XiVO).Storage: EMC, NetApp.
- TIZNETSystems AdministratorSeptember 2008 - February 2012 (3 years and 5 months)Context: Working for RENAULT. The environment consists of 5 sites, approximately 100 servers, and 500 Windows Seven clients.Responsibilities: As part of a team of 8 people, managed a team of 3 administrators.• Migration of a computing cluster of 40 servers to Windows 2008 HPC.• Implementation of an AD Disaster Recovery Plan (DRP).• Task automation (VBScript).• Group Policy Object (GPO) management.• NetApp storage management (Snapshots, shares).• Team coordination.• Project management.• Writing installation and operation documentation.Technical Environment:Systems: Windows Server 2003, 2008, and SEVEN, VMware ESX, vSphere, SCOM.Storage: EMC, NetApp.
Reviews
Recommendations
Be the first to recommend Lahoucine
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Engineering Degree, Telecommunications SpecializationENSICAEN2008Diplôme d'Ingénieur, Spécialité Télécommunications
- DEUG in Physics-ChemistryFaculty of Science and Technology Marrakech2004Deug En Physique-Chimie-