Freelancer profile translated to English.

Description

🎯 15 years of expertise at your service for your automotive fleet

Senior claims management advisor and technical referent in a brokerage firm, I help companies regain control of their fleet claims – and therefore their insurance costs.

THE OBSERVATION

80% of fleet claims are preventable. Yet, most companies suffer their claims without ever analyzing them in depth: no driver tracking, no risk mapping, no formalized prevention plan. Result: exploding premiums, accumulating deductibles, increasing surcharges.

WHAT I DO FOR YOU

✅ Comprehensive audit of your claims (frequency, severity, claim types)

✅ Identification of high-risk drivers and vehicles

✅ Costed action plan to reduce your claims by 20 to 40%

✅ Support in negotiations with your insurer based on concrete data

✅ Implementation of simple and sustainable monitoring tools

WHY ME

15 years of field experience in claims management and insurance brokerage means I don't offer you theory. I know the real obstacles, the contract pitfalls, and what really works to reduce claims – because I do it every day.

FOR WHOM

Companies with a fleet of 10 vehicles or more: SMEs, mid-sized companies, transporters, service companies, multi-vehicle tradespeople.

Let's discuss your claims – a first 30-minute chat is enough to identify your areas for improvement.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Flotte Grands Com Marsh & McLennan
Automotive Claims Manager
June 2024 - Today (2 years and 1 month)
92800 Puteaux, France
. Comprehensive management of automotive claims files for large corporate fleets, including the handling of complex and multi-risk claims. . Analysis and processing of claims declarations with rigorous monitoring of the management process through to compensation. . Coordination with experts, insurers, lawyers, and other stakeholders to ensure proper claims management. . Implementation of effective procedures to optimize claims management and reduce costs. . Monitoring of key performance indicators (KPIs) and regular reporting to management.
• · Management of customer relations and complex negotiations to ensure high-quality service.
• · Regulatory watch to ensure compliance with legal and contractual obligations.
MACIF
Automotive Insurance Claims Manager
November 2021 - Today (4 years and 8 months)
92120 Montrouge, France
. Company Presentation: Car and home insurance
• · Provide exceptional customer service during the claims reporting or follow-up process, resolving issues on the first contact. . Collect and research claim-related information to assist policyholders in managing their file. . Open and manage claim files/requests, focusing on first-contact resolution and providing solutions. . Build trust with customers and proactively follow up on their file. . Recommend actions to improve the efficiency and quality of file management by advising on services from our approved partners. . Car and home insurance
AXA
Manager
November 2020 - November 2021 (1 year)
Fontenay-sous-Bois, France
. Ensure the processing of subscriptions and redemptions, as well as the management of accounts for employees benefiting from employee savings plans (contributions, switches, and redemptions). . Contribute to the commercial development of employee savings plans: either through one-off actions or through a systematic approach to selling associated services. . Ensure the accurate maintenance of accounts for employees benefiting from employee savings plans in compliance with standards and procedures.