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laetitia saidLS

laetitia said

Innovation & Collective Intelligence Consultant

€850/day
Paris, FR
8-15 years

Average response time: 2 hours

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About laetitia

I support your co-construction processes to solve complex challenges.
YOUR NEEDS:
You want to create a project that meets user needs and gets to the heart of the matter, solve a complex problem to transform yourself, innovate or create a new service, by drawing on all the resources of your teams and stakeholders (users, partners…), you want to move beyond siloed work, engage the entire ecosystem: I can help you push boundaries and move mountains together!
SOLUTIONS:
After 8 years of consulting experience, I offer you a very diverse range of methodologies and tools (design thinking, functional analysis, agile methods, facilitation, shared governance…), ranging from individual to collective transformation (enneagram, NVC…). I adapt completely to your problem and your type of group.
For example, I supported the co-design of a crisis management communication tool for a transport company, which is now used by 20,000 users and ranked “agents’ favorite application”. Or I supported the co-creation of a new garden center concept for a new urban audience, a concept now deployed in the 10 largest French cities.
Available to discuss your project.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

  • Italian

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • LS Conseil
    Independent Consultant and Facilitator
    January 2023 - Today (3 years and 5 months)
    + 15 clients supported in this 1st year of entrepreneurship, including:
    SNCF, CANAL+, APEC, AIGLE, INETUM, CEC Convention des entreprises pour le climat, OMNES, MAKESENSE, Fondation Ellen Poidatz
    • Strategic facilitation, animation of co-design projects
    -> For groups of 3 to 120 people
    -> On all organizational issues: projects, business processes, innovation, teams, culture, complex issues requiring stakeholder involvement
    -> In all its forms: multi-month co-construction approaches, facilitation of learning expeditions, talent programs, hackathons, collective seminars
    • Service design, user-centered innovation (from needs identification to solution ideation and implementation)
    • Training creation: design thinking, collective intelligence, positive communication, shared governance
  • Abria design services
    Innovation and Collective Intelligence Consultant
    January 2016 - January 2023 (7 years)
    • Steering and animation of co-design projects: Client issue analysis and scoping, project management and client relationship management
    • Service design, user-centered innovation (from needs identification to solution ideation and implementation): diagnostics, observations and detailed usage analysis, concept ideation, design and animation of co-creation workshops with all stakeholders, definition of specifications, prototyping, user testing, change management support
    • Training creation, upskilling of supported teams in design thinking, collective intelligence
    Mission examples
    -> Design of a crisis management communication tool for SNCF (application used by +30,000 SNCF agents, ranked “agents’ favorite application”) – 6 months
    -> Co-creation of a garden center concept for urban dwellers for Truffaut (concept deployed in the 10 largest French cities) – 7 months
  • Kea partners Tilt Ideas
    Junior Innovation Consultant
    January 2015 - July 2015 (6 months)
    Paris, France
    Strategic consulting within Kea Partners in 3 areas:
    -> Foresight
    -> Brand
    -> Innovation

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Education

  • Master of Management
    Institut d'Etudes Européennes
    2013
    Master Management culturel
  • Master of Research in Aesthetics - Contemporary Literature, Arts and Thought
    Université Paris Université
    2012
    Master Recherche Esthétique - Lettres, Arts et Pensée Contemporaine

Certifications

  • Nonviolent Communication
    Interiorités et Changements
    2022
    Relational Intelligence Conflict Resolution Negotiation Emotional Intelligence Nonviolent Communication
  • Focus Lab - Desirable Organizations
    Institut des Futurs Souhaitables
    2021
    Collaboration Collective Intelligence shared governance

Skill set

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