Freelancer profile translated to English.

Description

Digital transformation professional specializing in community management after over 15 years of experience in business management, team coordination, and customer relations. My background has allowed me to develop a strong ability to structure, manage, and communicate effectively.

Currently, on a freelance assignment for Elifa, a career management agency for football players, I develop and implement digital content strategies to increase their visibility, engage their community, and strengthen their online presence.

🔍 My approach: human, structured, creative.

📌 My skills: community management, content creation and writing, project management and collaborative tools.

💼 My values: authenticity, clarity, efficiency.

📍 Based in Marseille – Available for remote or in-person assignments.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ELIFA
Community Management
SPORTS
November 2024 - Today (1 year and 7 months)
Marseille, France
ONGOING Responsible for Elifa's digital communication strategy, I manage social media, create engaging content, foster community interaction, and conduct competitive analysis. I have contributed to increasing brand visibility, strengthening subscriber engagement, and structuring the editorial line.
ATERTIA
Business Management
January 2016 - January 2024 (8 years)
Marseille, France
Versatile Assistant – Administrative, Commercial, and Technical Management

Confirmed experience in daily business management:
• Complete administrative follow-up (quotes, invoicing, reminders, budget)
• Customer and supplier relations, rigorous customer service
• Schedule management, appointment setting, executive assistance
• Coordination and follow-up of technical interventions, report writing
• Staff supervision and technician assistance
• Active participation in commercial strategy (prospecting, loyalty)
• IT equipment maintenance and supervision
• Training clients on the use of services and tools
SFR
Customer Technical Support
January 2016 - January 2023 (7 years)
Marseille, France
2008 - 2016- Analysis of customer issues, implementation of solutions, processing and follow-up of requests. Reduction in incident resolution times, improvement in customer satisfaction.