Freelancer profile translated to English.

Description

My name is Laetitia, and I am a virtual assistant specializing in the management of short-term rentals and Airbnb.

With practical experience managing my own apartments in Saint-Martin and Avignon, as well as several experiences in hospitality, I master: client communication, reservation management, check-in/check-out, listing creation and optimization, and administrative follow-up.

I offer tailor-made services for Airbnb and seasonal rental owners who wish to delegate daily management, while maximizing their income and maintaining peace of mind.

My services include: management of client messages, reservation scheduling, price and listing optimization, remote check-in/check-out, and monthly reporting.

Available to work 100% remotely, I guarantee reliability, responsiveness, and professionalism, and I can manage multiple listings simultaneously for a complete and autonomous service.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Air bnb
Airbnb Manager
TRAVEL AND TOURISM
January 2025 - Today (1 year and 5 months)
Complete management of an apartment in Avignon and a studio in Saint-Martin for short-term rental.
Client communication, reservation management, and check-in/out.
Listing optimization and performance tracking.
Payment management and reporting.
Organization of maintenance and repairs via service providers.
Financial Reporting Data Analysis Financial Analysis Organization Client Management
Karibuni
Executive Assistant
TRAVEL AND TOURISM
May 2023 - May 2025 (2 years)
Daily administrative management: emails, scheduling, invoicing, and reservation tracking.
Client reception and relations / communication with international clientele.
Coordination of staff and operational task organization.
Monitoring of accounting and performance reports.
Problem-solving and efficient handling of client requests.
• Implementation of internal procedures to improve service.
Organization Client Relations Customer Service Administrative Management
Kenaki Lodge
Hotel Management Assistance
TRAVEL AND TOURISM
January 2019 - December 2019 (11 months)
Reservation management and communication with international clients.
Organization of check-ins/check-outs and monitoring of the client experience.
Coordination of staff and service providers to ensure smooth service.
Administrative follow-up and daily financial reporting.
Implementation of procedures to improve efficiency and client satisfaction.
Organization Planning Communication Digital Visibility