Laetitia K.

Secretarial / Administrative Assistant – Belgium (1 year)

Daily administrative management: email processing, client file tracking and management, phone answering service, handling customer complaints and requests. Document organization and filing, invoice tracking and follow-ups. Internal administrative support: processing employee requests and coordinating information within the company.

Administrative Employee / Customer Support

In this role, I provided customer support and administrative follow-up by responding to customer requests and offering solutions tailored to their needs.

Main tasks:

• Managing customer requests and tracking needs

• Processing requests by phone and communicating with clients

• Organizing, structuring, and updating files

• Checking stock levels and updating stock information

• Rigorous data tracking to ensure efficient customer service

This experience allowed me to develop my reactivity, my organizational skills, and my ability to manage multiple requests simultaneously.