About Laetitia
French
Native or bilingual
Experience
- GROUPE SEVENKey Account Manager & Executive AssistantCIVIL ENGINEERINGJuly 2016 - January 2026 (9 years and 6 months)Boulazac, FranceOperational and administrative management for Directors and SMEs.Administrative & Management: Organization of complex agendas, information flow management, and coordination of external service providers.Financial & HR Engineering: Cash flow monitoring, direct financial reporting to Management, recruitment support.Specific expertise in Construction Markets: Complete mastery of the contractual cycle (Construction contracts, progress payments, invoicing tracking based on progress) and compliance management (insurance, subcontracting).International Facility Management: Multi-site management (France & Spain), infrastructure maintenance, dispute and after-sales service management.
- Clientèle EDFCustomer Management Advisor & AdministrationENERGY AND UTILITIESJune 2013 - September 2014 (1 year and 3 months)Périgueux, FranceManagement and deployment of energy access contracts (Individual customer portfolio).Administrative Management: Processing and validation of contractual files, verification of the compliance of supporting documents.Customer Relations: Assisting users in their subscription procedures and resolving administrative disputes.Rigor & Deadline Adherence: Strict adherence to internal procedures to ensure timely service activation.
- Inmac WstoreInside Sales RepresentativeTELECOMMUNICATIONSNovember 2008 - February 2010 (1 year and 3 months)Angoulême, FranceManagement and development of a professional client portfolio (B2B).Sales Support: Quote preparation, order processing, and invoicing follow-up.Technical Advice: Analysis of customer needs and recommendation of IT hardware and software solutions.Customer Relationship Management (CRM): Rigorous updating of databases and sales cycle tracking.
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Education
- Master in Concrete Solutions and Field ManagementL'École de la Vraie Vie (Promotion "20 years of experience")2026Parce qu'aucun manuel scolaire ne remplace 20 ans de dossiers complexes, d'urgences gérées avec le sourire et de trésoreries redressées. Mon meilleur diplôme ? C'est la réussite des dirigeants que j'accompagne.