Freelancer profile translated to English.
Back to original languageAbout Laetitia
Do you lack the time to manage your quotes, invoicing, orders, or customer follow-up?
With over 14 years of experience in administration, customer relations, and sales management, I support VSEs, SMEs, and artisans in their daily administrative management so they can focus on their business.
I can assist you in particular with:
• Creating and tracking quotes
• Invoicing and payment tracking
• Customer reminders
• Order management
• Email processing
• Administrative follow-up of files
• Handling complaints and disputes
• Formatting documents and tracking spreadsheets
My career path has allowed me to evolve in administrative, sales, and coordination roles, before starting my own artisanal business. This dual experience allows me to concretely understand the challenges and constraints of small structures.
Rigorous, organized, and autonomous, I quickly adapt to my clients' tools and procedures to provide them with reliable and effective support.
Available for one-off or regular missions, remotely or on-site as needed.
French
Native or bilingual
Can work on-site
Rennes (up to 20km)
Experience
- Une Tortue dans la CuisineFounder & ManagerARTS AND CRAFTSFebruary 2025 - Today (1 year and 5 months)Saint-Armel, FranceFounder and manager of an artisanal pastry business specializing in custom, traditional, vegan, gluten-free, and lactose-free creations.Complete business management:• Administrative and commercial management• Preparation of quotes and invoices• Order and customer relationship tracking• Supplier and procurement management• Activity organization and planning• Digital communication and social media management• Business development and customer loyaltyThis entrepreneurial experience allows me to understand the daily challenges of VSEs and artisans, as well as the importance of rigorous and efficient administrative management.
- SystemGieSales Administration, Invoicing and Debt Collection then Team CoordinatorDEFENSE AND MILITARYSeptember 2017 - January 2025 (7 years and 4 months)Cesson-Sévigné, FranceOrder management / invoicing / payment and debt collection for large groups reducing their supplier panel.In this role, I managed:Management of calls (client and supplier)Opening supplier accountsAnomaly managementInvoicing managementPayment management (qualification of payments received from clients and payment of corresponding supplier invoices)Reminders and management of unpaid billsOther tasks (accounting):Verification of sales and purchasesReconciliationThen I became a coordinator for a team of 15 people:SupportTrainingImplementation of processesAnomaly managementBid management:Distribution of client needs to the partner networkManagement of returns and distribution to the client if proposals seem to match the searchConnecting suppliers and clients
- Alliance Froid CuisineManagement Assistant/After-Sales Service/Sales AssistantRESTAURANTS AND FOOD SERVICESeptember 2011 - September 2017 (6 years)Rennes, FranceManagement Assistant:Management of client contractsInstallation of GPS on technician vehicles, tabletsImproved use of the ERPClient invoicingClient debt collectionManagement of supplier invoices (ensure that what is invoiced corresponds to what was ordered)Physical and telephone receptionClient/supplier relationsAfter-Sales Service AssistantManagement of technician schedulesQuotesOrdersSales AssistantEmail processingDocument research assistance for responding to tenders
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Education
- BTS Administrative Assistant for SMEs/PMIsBuroscope2011BTS
- CAP PastryIndependent Candidate2024CAP