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Laetitia DroubayLD

Laetitia Droubay

ACCOUNT MANAGER

€670/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Laetitia

Passionate about customer relations and business development, I put my energy into creating lasting connections between companies and their clients.
My atypical background, from high-end catering to Data & AI consulting, has forged my adaptability and a human-centered, results-oriented approach.
What sets me apart: I quickly understand complex environments, I structure action, and I know how to engage teams. I am comfortable in both start-ups and large corporations.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Avisia-Cabinet de conseils Data, IA & Digital
    ACCOUNT MANAGER
    DIGITAL AND IT
    February 2022 - May 2025 (3 years and 3 months)
    Paris, France
    • End-to-end customer journey coordination: understanding business needs, defining objectives, and monitoring customer satisfaction (portfolio of €1.5M).
    • Supporting clients with their Data, AI & Digital challenges.
    • Monitoring actions, reporting, and continuous improvement of processes.
    • Participation in vendor qualification and tender responses. Contribution to the structuring of internal training programs (Data, AI & Digital).
    • Managing a community of 20 consultants: team-building activities, information dissemination, and best practice sharing.
    • Engaging clients and consultants in internal and external events (trade shows, conferences, presentations).
    • Collaborating with software vendors (Dataiku, SAS, Snowflake...) to co-create solutions tailored to clients' data & digital needs.
    Customer satisfaction Business development Customer relations B2B Prospecting Partnerships
  • François Payard Bakery
    WHOLESALE MANAGER RESTAURANT SECTOR
    RESTAURANTS AND FOOD SERVICE
    September 2014 - April 2017 (2 years and 7 months)
    New York, United States
    • Supporting B2B clients in the restaurant industry in designing and managing tailor-made projects.
    • Developing the B2B client portfolio (40 clients for a turnover of €1.2M, +15%).
    • Coordinating offer deployment and monitoring customer satisfaction.
    • Organizing events and coordinating with partners.
    • 100% English-speaking environment in the North American market.
    Business development Marketing Project management Event management Photography
  • Room Saveurs-Traiteur BtoB Paris
    EVENT PROJECT MANAGER
    RESTAURANTS AND FOOD SERVICE
    October 2018 - September 2020 (1 year and 11 months)
    Paris, France
    • Managing catering projects for major accounts (47% of the event division's revenue).
    • Logistics coordination, quality monitoring, and client communication.
    • Leading the design of customized offers in coordination with internal teams.
    • Needs analysis, drafting materials, and supervising the implementation of actions.
    • Participation in the creation of presentation materials.
    Project management Business development Event management Event management B2B Prospecting

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Education

  • Master's degree in International Business Development (work-study program)
    IDRAC LYON
    2014
  • International Marketing Management
    Management Marketing International

Skill set

Categories