Freelancer profile translated to English.
Back to original languageAbout Laetitia
Passionate about customer relations and business development, I put my energy into creating lasting connections between companies and their clients.
My atypical background, from high-end catering to Data & AI consulting, has forged my adaptability and a human-centered, results-oriented approach.
What sets me apart: I quickly understand complex environments, I structure action, and I know how to engage teams. I am comfortable in both start-ups and large corporations.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Avisia-Cabinet de conseils Data, IA & DigitalACCOUNT MANAGERDIGITAL AND ITFebruary 2022 - May 2025 (3 years and 3 months)Paris, France
- End-to-end customer journey coordination: understanding business needs, defining objectives, and monitoring customer satisfaction (portfolio of €1.5M).
- Supporting clients with their Data, AI & Digital challenges.
- Monitoring actions, reporting, and continuous improvement of processes.
- Participation in vendor qualification and tender responses. Contribution to the structuring of internal training programs (Data, AI & Digital).
- Managing a community of 20 consultants: team-building activities, information dissemination, and best practice sharing.
- Engaging clients and consultants in internal and external events (trade shows, conferences, presentations).
- Collaborating with software vendors (Dataiku, SAS, Snowflake...) to co-create solutions tailored to clients' data & digital needs.
- François Payard BakeryWHOLESALE MANAGER RESTAURANT SECTORRESTAURANTS AND FOOD SERVICESeptember 2014 - April 2017 (2 years and 7 months)New York, United States
- Supporting B2B clients in the restaurant industry in designing and managing tailor-made projects.
- Developing the B2B client portfolio (40 clients for a turnover of €1.2M, +15%).
- Coordinating offer deployment and monitoring customer satisfaction.
- Organizing events and coordinating with partners.
- 100% English-speaking environment in the North American market.
- Room Saveurs-Traiteur BtoB ParisEVENT PROJECT MANAGERRESTAURANTS AND FOOD SERVICEOctober 2018 - September 2020 (1 year and 11 months)Paris, France
- Managing catering projects for major accounts (47% of the event division's revenue).
- Logistics coordination, quality monitoring, and client communication.
- Leading the design of customized offers in coordination with internal teams.
- Needs analysis, drafting materials, and supervising the implementation of actions.
- Participation in the creation of presentation materials.
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Education
- Master's degree in International Business Development (work-study program)IDRAC LYON2014
- International Marketing ManagementManagement Marketing International