Freelancer profile translated to English.

Description

With over 6 years of experience in retail and customer relations (particularly in the luxury jewelry and watch sector), I now offer my skills to businesses and e-commerce merchants remotely.

As a true customer relations expert, I handle your written or telephone customer service, dispute management, social media moderation, and appointment setting. Rigorous, autonomous, and with excellent interpersonal skills, I ensure customer loyalty and satisfaction.

Languages

French
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Diamantor
Customer Relations & Sales Manager (Jewelry)
November 2025 - February 2026 (3 months)
Customer reception and advice, checkout, full handling of after-sales service requests, complaint and dispute management, customer loyalty.
Louis Pion
Salesperson & Customer Manager
August 2024 - September 2025 (1 year and 1 month)
Shelf stocking, merchandising, customer reception and loyalty. Handling of after-sales service (SAV), management of special orders and web reservations. Stock integration and inventory.
Cleor
Assistant Manager & Trainer
September 2022 - August 2024 (1 year and 11 months)
Dispute management and customer satisfaction. IT stock management, inventory, and bank deposits. Training and supervision of new employees (fixed-term contracts). Commercial animation and promotion activities.