Laela Adam

Greeting and assisting customers at the counter

• Management of mail/package services: drop-offs, pick-ups, postage, shipping advice

• Sales and subscription of offers: internet boxes, mobile plans, and associated services

• Handling of current banking transactions (La Banque Postale): deposits, withdrawals, customer information and guidance

• Customer advice and support in their procedures

• Handling various situations with a sense of service and customer relations

Drafting for various competent bodies

Drafting and sending letters, correspondence, and official documents to legal entities, administrative bodies, or other competent entities within the framework of specific procedures.

Reading and annotation of legal documents

Analysis, careful reading, and annotation of legal documents to provide observations, clarifications, or recommendations.

Drafting of letters and emails

Drafting personal letters and emails for individuals in the context of official communications, ensuring clarity, accuracy, and compliance with expectations and current standards.

Collection of specific elements from minutes

Collection and extraction of essential and relevant elements from minutes

Planning of service interventions (cleaning, tidying, gardening, window cleaning, etc.)

Planning schedules and appointments for sector managers

Management of customer administrative files and their payment and invoice tracking

Invoicing for departments - invoice editing, verification, transmission

Management of the tax credit (A.i.c.i)

In-person and telephone reception

Updating customer files

Customer relationship management