Freelancer profile translated to English.

Description

I am Kellyna Zafimiarininarivo, a determined and ambitious young woman. Since my student years, I have always sought to grow by multiplying experiences: online sales, accounting, so many odd jobs that have allowed me to develop my skills and become versatile. Subsequently, I strengthened my interpersonal skills as a customer advisor. Today, I hold the position of executive assistant at Soavoanio, where I continue to learn and actively participate in the company's development. My career is guided by a strong conviction: never give up, always progress, climb the ladder, and contribute to the growth and success of organizations. It is more than a goal, it is my life's purpose.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Antananarivo (up to 50km)

Soavoanio
Sales and Marketing Executive Assistant
RETAIL (SMALL BUSINESS)
January 2026 - Today (5 months)
Sambava, Madagascar
As a sales and marketing executive assistant at Soavoanio, I have developed a versatile expertise that allows me to effectively support the growth and structuring of the company's activities. My role involves me in both strategic and operational missions, in close collaboration with management.

On the marketing side, I actively participate in the implementation of the company's communication strategy. I am involved in content creation, social media management, as well as event planning and promotion. I also analyze feedback and performance to adjust actions and improve their impact.

Furthermore, I provide essential administrative and organizational support to management: agenda management, meeting preparation, file tracking, and decision-making support. My adaptability, proactivity, and sense of priorities allow me to anticipate needs and propose relevant solutions.

Versatile, autonomous, and results-oriented, I am committed to actively contributing to Soavoanio's overall performance by combining operational efficiency and attention to detail.
Organizational Skills Communication Interpersonal Skills Training Negotiation
Odity
Customer Advisor
TELECOMMUNICATIONS
March 2025 - August 2025 (5 months)
Tananarive, Madagascar
During my experience as a customer advisor on the Feu Vert project at Odity, I developed a strong ability to manage customer relationships in a demanding and performance-oriented environment. My role consisted of assisting customers remotely, responding to their requests, handling their complaints, and ensuring rigorous follow-up of cases to guarantee their satisfaction.
This experience allowed me to acquire excellent communication skills, both oral and written, by adapting my discourse according to the needs and profile of each client. I also learned to manage sometimes delicate situations with calm and professionalism, by providing quick and effective solutions.
Furthermore, I strengthened my sense of organization and rigor through the simultaneous management of multiple requests, while respecting internal procedures and quality objectives. Working in a team was also a key point, collaborating closely with my colleagues and supervisors to continuously improve service quality.
Finally, this experience allowed me to develop a strong results orientation, by achieving the set performance indicators while maintaining customer relationships.
Communication Customer Relationship Management Team Management Organizational Skills Problem Solving
Unima Majunga, Madagascar
Human Resources and Logistics Intern
HUMAN RESOURCES
July 2022 - August 2022 (1 month)
During my internship at Unima, I held the position of Human Resources and Logistics.
Employee Salary Calculation Steps to Follow During Export