Freelancer profile translated to English.

Description

Through my consulting missions for over 20 years, I have specialized in supporting project owners with tools specific to each company's business (Supply Chain, marketing, CRM, research and innovation, BI...) and more particularly in the design, processing, and management of services dedicated to application support, through key stages based mainly on various existing methods.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Persian
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km)

L'OREAL
AMOA Consultant
January 2023 - January 2024 (1 year)
• Attached to one of the teams in the L'Oréal CIO department, in charge of applications dedicated to product launch projects (3 people)
• Three WEB applications:
• Management of the product launch project portfolio
• Tool for evaluating and calculating the environmental impact of L'Oréal products
• Tool for consumers providing visibility of the environmental footprint by brand
• Scope:
• All divisions – Luxury (LLD), Consumer Products (CPD), Professional (PPD), Active Cosmetics (ACD)
• All geographical areas: EMEA, NA, LATAM, APAC
• Business – Marketing, Sustainable Development, Packaging, Research & Innovation
• RUN: Handling, monitoring, and processing user requests
• Liaising with "Local Key Users" by geographical area/division (12 people)
• Technical and functional assistance requests, bug fixes (level I/II), coordination with development teams (level III)
• ~ 800 tickets / year (Incidents & Service Requests) / ~ 1500 users
• Evolutionary maintenance:
• Participation in the execution of different Sprint phases, package deliveries, test management, deployment to environments (dev, qual, pre-prod, production)
• Coordination, facilitation: In contact with the various teams concerned (Business & Local Key Users / Data Quality teams / PO / MOE / IT infra / Dev / IT of interfaced tools, …)

Environments/technical tools: DOT.Net / SQL Server / API / Power BI Management tools: Devops / SharePoint / ServiceNow
L'OREAL
Business Analyst Consultant
January 2021 - January 2023 (2 years)
Levallois-Perret, France
• Attached to one of the teams in L'Oréal's GLOBAL IT department
• ETL: logistics & data flow (factories & distribution centers to customer points of sale)
• Data migration: traceability, logistics, anti-diversion
Scope:
• Divisions – Luxury, Professional
• All geographical areas: EMEA, NA, LATAM, APAC
• Business – Market Protection

Mission focused on two roles in parallel
• Data migration project - Participation in management with PMO teams, target system MOE & business teams
• Phase I: Change of data flow transfer system to IBM HIP technology.
• Identification of existing flows and different file formats transmitted by L'Oréal factories and subcontractors, distribution centers, Travel Retail agents to dedicated applications
• Verification/Tests of the new format to validate the HIP implementation kit
• Follow-up with zone coordinators for the implementation of the HIP "kit"
• Validation of data recovery in test and production environments
• Phase II: "Anti-Diversion" Data migration related to Market Protection
• Participation in workshops for the design of the target solution/Master Data & Transactional Data (End-Of-Batch, Shipping events)
• Design of a migration environment in accordance with the target system design and according to defined business rules
• Data quality, cleansing, mapping, testing, approval process
• RUN:
• Maintenance and support of the legacy application

• Maintenance of incoming flows & incident resolution
• Reporting and analysis of support activity
• Coordination and facilitation with the teams concerned (Anti-Diversion business Key users, IT managers of factories, subcontractors, Travel Retail agents, …)
Environments/technical tools: SQL Server / L'Oréal specific ETL tool / Power BI Management tools: Outlook / SharePoint / ServiceNow
AXA CS / AXA XL
Business Analyst AMOA - Implementation, centralization, and management of the application support service
January 2011 - January 2021 (10 years)
Paris, France
Mission in 3 phases
Phase I – Implementation of a new application support service from the MOE department to AMOA
Phase II – Management and coordination of application support - Levels I & II
 Phase III – Change Management - Migration of the AXA CS support service to the new XL CATLIN Services entity (progressive deployment towards a single AXA XL model)