Freelancer profile translated to English.
Back to original languageAbout Kylian
Horizon – 100% Remote Commercial & Administrative Support
About me & Horizon
I am Kylian Mounien, founder of Horizon, a company based in Castres (81). I offer businesses tailor-made support for managing their customer relations and administration. My goal is simple: to free you from time-consuming tasks so you can focus on your core business.
Official launch: May 26, 2026 (Available now to set up our tools).
📍 Why collaborate with Horizon Telecom?
100% remote: I work from my equipped office in Castres. You have no logistical constraints or equipment to provide.
Total adaptability: Regardless of your field or expertise, I adapt to your software (Doctolib, CRM, car/travel management tools) and your internal protocols.
Transparency & Security: Officially declared company with INPI. You can find my deposit certificate on Infogreffe.
🛠 My Areas of Intervention
I adapt to any sector, with particular expertise in:
✈️ Tourism & Travel: Call management, customer advice, needs assessment, and booking file follow-up (payments, documents).
⚕️ Medical Sector: Welcoming your patients with a human touch, rigorous appointment scheduling.
🚗 Technical & Automotive: Planning workshop interventions, tracking parts orders, and customer relations.
💼 All Sectors: Secretarial services, email management, administrative follow-ups, and general commercial support.
🚀 My Key Skills
Customer Relations: Personalized telephone reception, advice, and after-sales service.
Administrative Management: File tracking, payment reminders, database updates.
Organization: Proficiency in remote work tools, daily reporting, and complete autonomy.
Availability
I work with clients throughout France.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- LicencePayroll managementDIGITAL AND ITApril 2026 - May 2026 (1 month)Castres-sur-l'Agout, FrancePayroll management data entry on Excel, Invoices, Quotes neatly and professionally formatted and business development
- Formation téléprospectionTelephone prospectingTELECOMMUNICATIONSApril 2026 - April 2026Castres-sur-l'Agout, FranceMastery of telephone prospecting techniques and needs identification for B2B and B2C clients. This training allowed me to optimize my sales pitch, handle objections professionally, and maximize qualified appointment scheduling. I am trained in the use of CRM tools for rigorous contact follow-up and the qualification of prospecting files. My approach prioritizes active listening and perseverance to turn every call into a concrete opportunity, while conveying a positive and dynamic brand image for the company.
- RGPD AcademyCustomer Relations and GDPR Compliance SpecialistTELECOMMUNICATIONSApril 2026 - April 2026Castres-sur-l'Agout, FranceBringing my Horizon activity into compliance with European data protection regulations (GDPR).Application of confidentiality protocols for processing bank and personal data.Securing workstations and managing restricted access.Commitment to not retaining sensitive data after processing.
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