Freelancer profile translated to English.

Description

Over 20 years of experience in offshore projects, project management, and delivery management in the Finance, Automotive, Energy, E-commerce, and Telecom sectors. Extensive experience in project management, coordination, and offshoring of IT teams.

Proficient in:

- English;

- International project management;

- International team management.

I have long experience in managing teams (inshore, offshore) and in change management. I have great expertise in multi-country application and IT deployment. Possessing strong adaptability, anticipation, analysis, and synthesis skills.

• Driving license B and own vehicle, Mobility: Worldwide

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20+ years of enviable exposure, with proven record of success leading all phases of diverse technology projects which includes onshore-offshore project management that was based on 24x7 operational support. Experienced coordinator well-versed in documentation, reporting and data tracking with excellent interpersonal skills and can communicate concisely and effectively at all levels and capable of making presentations to senior management, stakeholders, and out to customers.

Languages

French
Fluent
English
Native or bilingual
Hindi
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

THALES
Service Delivery Manager
May 2025 - Today (1 year and 1 month)
• Transition and IT critical services management mission for Thales,
• Management of 7 teams and 25 employees (based in France), supporting over 60,000 users.
• Rigorous monitoring of SLAs/KPIs, ensuring alignment with operational objectives.
• Management of multidisciplinary teams, fostering collaboration, skill development, and achievement of service objectives.
Team Management Change Management
Infosys
Service Delivery Manager Mercedes-Benz
AUTOMOBILE
March 2021 - April 2025 (4 years and 1 month)
Paris, France
• Directed the France market orchestration within the Infosys global transformation program, aligning five entities globally and enhancing operational efficiency through consistent tracking and problem resolution.
• Maintained and supported strong customer relationships through service enablement, regular reporting, and escalation management across infrastructure, services, suppliers, contracts, licenses, and KPIs.
• Approved and reviewed Purchase-to-Pay (P2P) orders and reviewed Statements Of Work (SoW), ensuring compliance with SLAs and accurate invoicing for the France market.
• Led IT infrastructure projects with third-party vendors, ensuring compliance with project timelines and budgets.
• Managed vendor relations, including contract negotiations to optimize service levels and cost-efficiency.
• Coordinated and facilitated annual disaster recovery exercises, including project service outages, documenting plans, overseeing backups, and logging/reporting issues.
• Managed a multi-country team to ensure timely and quality delivery of infrastructure and application support.
• Monitored solution evolution and coordinated cross-functional teams, managing stakeholder and supplier relationships, and reported on service penalties.
• Oversaw comprehensive IT asset management, including incident/request, problem, and change/release management, ensuring compliance with security controls and raising staff security policy awareness.
• Integrated local operations into global transformation initiatives, aligning operational models and enhancing efficiency across multiple international entities.
• Served as a liaison in staff and client meetings, managing operations efficiently for strategic accounts.
• Facilitated communication between business leaders to address and resolve IT challenges impacting operations.
Van Cleef & Arpels
Delivery Manager
February 2020 - February 2021 (1 year)
Le Richemont, Paris, France
• Managed the validation and evolution of eCommerce site versions across multiple regions including China, the US, Canada, Arabic countries, and Europe.
• Led the transition between solution partners, ensuring a seamless changeover and alignment with organizational goals.
• Monitored roadmap status, escalated issues, and tracked release milestones, providing management with visibility.
• Delivered detailed weekly status reports and metrics on all active projects, providing visibility to management.
• Communicated release details and schedules effectively to Richemont stakeholders.
• Fostered collaboration with business teams to understand operational needs and mitigate risks.
• Enhanced customer satisfaction by proactively identifying and resolving issues before release, thereby improving product quality.