About Kristian
- Structuring and launching new projects or businesses
- Strategic scoping and decision-making support
- Auditing and simplifying digital ecosystems (websites, tools, customer journeys, performance)
- Organizing tools, priorities, and teams
- Digital strategy, brand positioning, and coherence when necessary
English
Native or bilingual
French
Native or bilingual
Bulgarian
Native or bilingual
Experience
- VIRTOA Ltd.Independent Consultant - Strategy, Digital & Business DevelopmentCONSULTING AND AUDITSNovember 2021 - Today (4 years and 7 months)Sofia, Bulgaria
- Consulting in business development, strategic positioning, and market analysis for over 25 brands and companies in Europe and the United States.
- Support for the launch and structuring of 7 startups, from strategic scoping to operational implementation (project management, pricing strategy, branding, digital, and innovation).
- Management of project resources (human and financial) and coordination of internal and external stakeholders to ensure strategic alignment, on-time delivery, and value creation.
- Definition and deployment of digital strategies, including the design of business and e-commerce platforms (concept, UX, structure, content), with an approach focused on performance, brand coherence, and business objectives.
Scope: Europe & USA - Mobilize Financial Services (Renault Group)Project Manager CX & StrategyBANKING AND INSURANCESeptember 2023 - September 2024 (1 year)Paris, France
- Contribution to the management of the customer experience transformation program within the framework of the Group's Renaulution strategic plan.
- Optimization of project management tools and methods, improving operational efficiency and process maturity by over 8 points.
- Integration of key business factor analysis into the strategic decision-making processes of subsidiaries.
- Data analysis to identify improvement levers and guide strategic trade-offs.
- Coordination of international CX and digital projects (36 countries), including the deployment of Sprinklr: scoping, deliverables, planning, and adoption.
- Development of steering and decision-making support materials, ensuring transparency and strategic alignment at the Group level.
- Support for subsidiaries and cross-functional teams in defining local customer journeys, segmentation, and building adapted action plans.
Scope: 36 countries – Europe, South America, Asia - Lagardère Travel RetailBusiness AnalystLUXURY GOODSSeptember 2022 - August 2023 (11 months)Levallois-Perret, France
- Creation of dashboards and monitoring of revenue performance (approx. €900M), margin, and inventory.
- Monthly analysis of retail platform performance in France and Luxembourg, with reporting to decision-making teams.
- Monitoring and optimization of the profitability of pricing strategies, merchandising evolutions, and linear meter profitability.
- Definition, implementation, and monitoring of corrective action plans, generating +7% margin and +25% average basket size (MATCHA project).
- Evaluation of the profitability of commercial pillars and marketing actions, with strategic recommendations.
- Development studies for the network (Victoria's Secret, Kylie Cosmetics) and contribution to tender responses.
- Contribution to the implementation and monitoring of digital, CRM, and innovative solutions, linked to business challenges.
Scope: 16 airports, 47 stores, +30,000 products – France, Luxembourg, Reunion IslandEnvironment: Aelia Duty Free & The Fashion Place
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Education
- M2 Management and OrganizationsUniversité Paris Dauphine - PSL
- MBA Management of OrganizationsUniversité Paris Saclay