Freelancer profile translated to English.

Description

Your website is beautiful, but is it profitable?

This is the question I ask every entrepreneur I work with. After managing complex workflows for leaders like ZARA and GIE 3M, I've gained a certainty: a beautiful design that doesn't convert is a wasted investment.

My job? To transform your visitors into loyal customers through cognitive psychology and data analysis (GA4).

My 3 pillars of intervention:

- Digital Diagnosis (UX/UI Audit): I identify the friction points that are blocking your sales.

- Redesign & Conversion: I design high-end, fluid, and user-centered interfaces.

- Strategic Support: Monthly follow-up to drive your growth and optimize your KPIs.

Why entrust me with your project?

Key Account Expertise: A vision gained from global leaders, adapted to the flexibility of SMEs/Startups.

Dual Expertise: I don't just do "beautiful", I do "performant". Every button, every color has a strategic purpose.

HEC Stand Up Methodology: A business-first approach to guarantee your return on investment.

Let's discuss your project!

Need an expert eye on your sales funnel? I offer a free 15-minute initial call to diagnose your needs.

Response within 1 hour.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

BATIMEX SAS
Marketplace Manager
IMPORT AND EXPORT
September 2025 - January 2026 (4 months)
Aubagne, France
Daily order management and logistics tracking
Coordination with internal teams
Stock monitoring and anomaly resolution (pricing, orders, products)
E-commerce site administration (product updates, content, promotions)
Sales monitoring and performance analysis
Shopify Odoo ShoppingFeed Mirakl
GIE 3M
Digital E-Commerce Project Manager
RETAIL (SMALL BUSINESS)
November 2022 - November 2023 (1 year)
Mamoudzou, Mayotte
Management of 3 E-commerce websites + 2 websites in development
Mission:
• Maintenance
• Implementation of commercial operations
• Implementation of non-promotional marketing
• Monitoring of E-commerce improvement projects:
• Data and performance analysis
• Analysis, optimization, and regular reporting of campaigns:
• Multichannel handling of customer inquiries and dispute resolution (Social Media, websites, email)
• Contribution to the optimization of after-sales service procedures for order fulfillment and returns tracking
Prestashop Asana Microsoft Office Meta Business Suite Canva
Sitel Digital Services (formerly SYKES)
Customer Advisor
TELECOMMUNICATIONS
January 2020 - January 2021 (1 year)
Tarbes, France
• Customer relationship management for major brands (ZARA, Leclerc) and Public Health France during the COVID-19 pandemic.
• Handling incoming and outgoing calls and emails: order tracking, complaint processing, refund management, and customer assistance.
• Strict adherence to internal processes and quality standards to ensure prompt and appropriate responses.
• Use of management tools and CRM (Gipi, Moka, Zendesk, Ship-up, Trello, Trafic, Kronos, Avaya, Axialys) to optimize workflows and improve customer satisfaction.
• Mastery of multichannel customer interactions (phone, email, etc.).
• Expertise in using task management tools and CRM platforms.
Ship-up Trello Traffic Avaya Customer Relationship Management