KBFreelancer profile translated to English.
Back to original languageAbout Krenare
Transformation and leadershipare the topics that have fascinated and driven me for years.
I am quick to understand, direct in execution, and enjoy bringing people together. Throughout my career, I have been involved in a wide variety of transformation projects: from digital product development and ERP implementations to operational management at executive level. I have learned that successful transformation requires not only methodology, but above all people who listen, structure, and bring others along.
With a Master's degree from the University of St. Gallen, a Prosci® certification in Change Management, and experience as a Scrum Product Owner, I have the technical skills. What else I bring: genuine interest in my clients' context and the ability to quickly familiarize myself with new topics and teams.
As a freelancer, I support projects on a project basis or as an interim solution in the following areas:
- Strategic project management and program steering
- PMO setup and process structuring
- Change management and transformation
- Digital transformation and system implementations (ERP, CRM)
- Process optimization
- Workshop design and moderation
If you are looking for someone who understands quickly, thinks structurally, and gets things done, I look forward to connecting.
German
Native or bilingual
Albanian
Native or bilingual
English
Fluent
French
Conversational
Can work on-site
Zurich (up to 50km), Luzern (up to 50km), Bern (up to 50km)
Experience
- bestsmileMember of the Management Team | Head of Customer Service & Salesforce TeamMEDICALOctober 2024 - March 2025 (5 months)Winterthur, Switzerland
- Responsible for the operational management of two teams (Customer Service & Salesforce) during the company's closure.
- Participation in the management team for the planning and execution of an orderly wind-down.
- Definition and coordination of closing processes with external partners (e.g., creation and transfer of patient records, patient management, data management).
- bestsmileTeam Lead Salesforce and App & Product Owner Salesforce ERPMEDICALOctober 2022 - October 2024 (2 years)Winterthur, Switzerland
- Leadership and further development of a 6-person team consisting of Salesforce Consultants, Developers, and Business Analysts, in addition to the Product Owner role.
- Gathering and prioritizing requirements for the ERP system, acting as a liaison between stakeholders, business engineers, and software development.
- Responsibility for the roadmap and backlog prioritization for ERP and App, aligned with strategic company goals and in close collaboration with management, using agile methods.
- Implementation of process automations and optimizations to add value for customers and employees.
- DennerProject Manager Corporate DevelopmentRETAIL (LARGE RETAILERS)May 2020 - June 2022 (2 years and 1 month)Zürich, Switzerland
- Conducting workshops with management to determine the direction of strategic projects.
- Project management for the conception and implementation of a new internal PEP tool.
- Part of the program management for the national rollout of the new store concept.
- Further development and operational management of a digital promotional price comparison tool.
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Education
- Leadership Coaching ProgramTen More In Academy2025Leadership Coaching Program
- Professional Scrum Product OwnerUniversity of St. Gallen (HSG)2022Professional Scrum Product Owner