Kouakou Antoine Koffi

Hello and welcome to my profile.

I am an experienced tele-advisor specializing in customer service, virtual assistance, and administrative support.

For several years, I have been assisting French companies in managing their customer relations, telemarketing, appointment setting, technical support, and administrative processing. My experience has allowed me to work on various projects, particularly in the energy, credit buyback, and customer support sectors.

I am proficient in CRM tools, Microsoft Word, Excel, and the telephony software used in contact centers.

I can help you with:

• Telephone customer service

• Inbound and outbound call management

• Virtual assistance

• Email management

• Appointment setting

• Administrative support

• Data entry

• Database updates

• Internet research

• Prospect qualification

• CRM support

I am known for my professionalism, punctuality, active listening, and organizational skills.

My goal is simple: to provide quality service that contributes to your customers' satisfaction and your company's growth.

I would be delighted to collaborate with you. Contact me to discuss your project.