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Koloina RandrianaivoKR

Koloina Randrianaivo

SUPPORT CUSTOMER SERVICE - Email and chat handling

€150/day
Tananarive, MG
8-15 years
Customer Service
Customer Service Management
Customer Service
customer service
Customer Support

Average response time: 1 hour

Freelancer profile translated to English.
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About Koloina

With over 15 years of experience in customer relations, I help companies manage and optimize their after-sales service. As a specialist in email and chat handling, I work with rigor and responsiveness to provide an impeccable user experience.

My background in demanding organizations (Outsourcia, ADM Value) has allowed me to perfectly master complaint management, delivery tracking, refunds, and customer loyalty (B2B and B2C). Bilingual in English and with excellent written communication skills in French, I quickly adapt to your tools and company culture to take care of your customers as if they were my own.

By choosing to work with me, you ensure smooth, professional, and solution-oriented customer support, exclusively remotely. Let's discuss your project now!
E-commerce

  • English

    Basic

  • French

    Fluent

Remote only
Primarily works remotely

Experience

  • OUTSOURCIA
    Telephone Advisor
    TELECOMMUNICATIONS
    August 2017 - January 2025 (7 years and 5 months)
    Tananarive, Madagascar
    Tele-don (outbound calls, collecting donations from business managers, B2B) Appointment setting DAICI (outbound calls B2B) BOA customer service (inbound and outbound calls, email management) Mailing customer service (delivery tracking, refunds, complaint handling)
  • ADM VALUE
    Call Operator
    TELECOMMUNICATIONS
    February 2014 - March 2017 (3 years and 1 month)
    Immeuble Assist Ivandry, Antananarivo, Madagascar
    Database qualification (Yellow Pages) and targeted telephone prospecting. Management of outbound B2C calls aimed at generating traffic and identifying opportunities.
  • Golden center
    Phone Salesperson
    RETAIL (SMALL BUSINESS)
    January 2010 - December 2013 (3 years and 11 months)
    Behoririka, Antananarivo, Madagascar
    Present products Make sales and manage payments After-sales service Manage the store

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Education

  • Management et gestion d'entrprise Diplôme de Technicien
    Management et gestion d'entrprise Diplôme de Technicien
  • High School Diploma
    BACC

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