KOFreelancer profile translated to English.
Back to original languageAbout Kiyo
Expert in IT project management, specializing in network infrastructures, virtualization, and Windows and Linux system administration. I have a great capacity for adaptation and am used to working under pressure.
I distinguish myself by my ability to optimize processes, reduce costs, and ensure system performance while respecting deadlines and requirements.
French
Native or bilingual
English
Fluent
Can work on-site
Genève (up to 50km)
Experience
- eA-Zy IT SolutionsIT TechnicianTELECOMMUNICATIONSFebruary 2024 - Today (2 years and 4 months)• Management of level 1 to 3 IT support: diagnosis, troubleshooting, and incident resolution.• Installation, configuration, and maintenance of operating systems (Windows, Linux) and software.• Creation and management of incident tickets via a ticketing system (GLPI).• User training on IT tools and good security practices.
- GBNewsBusiness IT SupportNovember 2024 - February 2025 (3 months)• Level 1 to 3 IT support: management of technical incidents and user requests.• Maintenance of existing systems and updates.• Management of backups, data restoration, and monitoring of system performance.• Documentation of installations, configurations, and procedures.
- Clinique Générale-BeaulieuApplication Manager / IT SupportFebruary 2020 - June 2023 (3 years and 4 months)• Management and maintenance of network infrastructure, servers, and business applications.• Level 1 to 3 IT support for users (including in medical applications).• Configuration, management, and updating of VoIP telephony systems and network equipment (Fortigate, Cisco).• Creation of backup procedures and implementation of data restoration (servers, client workstations).• Management of IT incidents, assistance requests, and resolution of hardware and software failures.• Technical documentation of system configurations and troubleshooting procedures.
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Education
- ProgrammeurIT School Geneva2004Certificat en C, C++, C#, HTML, SQL, VB .NET, Javascript, Python
- Administrateur Système LinuxLynux training2008Système embarqué et Administration système Linux