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Malt Strategy
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Malt Tech Trends 2026
Kivilcim NazliKN

Kivilcim Nazli

Supermalter

Customer care 👨🏻‍💻 Client Relations

€200/day
5 projects
Paris, FR
3-7 years
Customer service
Client relations
Customer support
Customer satisfaction
Ticketing

Average response time: 1 hour

Freelancer profile translated to English.
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About Kivilcim

🤔 WHY CHOOSE ME?

Graduated with a professional degree in sustainable tourism and a community management certification, I have consolidated my key skills to excel in Customer Relations and Customer Success.

💪 With my double cursus, I am ready to put my knowledge at the service of companies.

💼 PROFESSIONAL EXPERIENCES:

➤ Customer support experience for a state startup.
➤ Application of customer relations skills in the tourism sector.
➤ Constant interaction with clients, developing customer service management skills.
➤ Experience as a receptionist, honing client reception skills.
➤ Event project manager involving interactions with elected officials for event organization.

💪 KEY SKILLS ACQUIRED:

➤ Proactive customer relationship management.
➤ Development and implementation of Social Media strategies.
➤ Community management.
➤ Event organization and coordination with various stakeholders.
➤ In-depth skills in tourism and hospitality.

🎯 OBJECTIVES

As a Customer Relations and Customer Success specialist, I seek to collaborate with companies to optimize customer experience and boost their revenue.
Environmental and Sustainable Development
Digital Business Models
Leisure, Recreation, and Entertainment
Public Sector
Digital and IT Services

  • French

    Native or bilingual

  • Turkish

    Native or bilingual

  • English

    Conversational

  • Arabic

    Conversational

Remote only
Primarily works remotely

Experience

  • Dossier Facile
    User Support Officer
    PUBLIC SECTOR
    July 2023 - Today (2 years and 10 months)
    Gonesse, France
    ✔️ User Support: Proactive response to user inquiries via the back office, providing personalized support.
    ✔️ Standards Coordination: Contribution to the evolution of validation standards, ensuring a deep understanding of user needs.
    ✔️ Continuous Improvement: Proactive in optimizing validation procedures to increase user efficiency and satisfaction.
    ✔️ Volume Management: Daily validation of several hundred cases, demonstrating efficiency in high-workload environments.
    ✔️ Internal Collaboration: Close work with other departments for holistic resolution of user issues.
    Customer satisfaction User support Problem solving Ticketing Crisp
  • Zaymedia
    Community Manager
    SOCIAL NETWORKS
    September 2022 - July 2023 (10 months)
    ✔️ Establish a social media strategy
    ✔️ Analyze competitors
    ✔️ Create simple and dynamic content
    ✔️ Moderate comments
    ✔️ Produce photo and video editing
    Autonomy Organization Community management Editorial strategy
  • OpenClassrooms
    Community Manager
    EDUCATION AND E-LEARNING
    May 2021 - April 2022 (11 months)
    As part of my Community Manager training at OpenClassrooms, I completed the following professional projects:

    - Promote a sneaker brand on social media: The brand wants to start selling B2B
    ✔️ Build a social media strategy
    ✔️ Develop a Benchmark
    ✔️ Create a moderation charter
    ✔️ Create Facebook, Instagram, and Youtube pages

    - Create simple content to unite a community of gamers: A video game development studio is launching a new game
    ✔️ Create Facebook, Instagram, and Discord pages
    ✔️ Create a broadcasting calendar
    ✔️ Create content for social media

    - Create dynamic content on social media for a chocolate brand organizing a contest.
    ✔️ Create content for social media
    ✔️ Create a podcast

    - Manage a crisis situation on social media for a local authority following a contest.
    ✔️ Publish UGC content
    ✔️ Moderate comments
    ✔️ Manage a negative buzz and e-reputation

    - Organize a community event for an online magazine
    ✔️ Create a social media strategy
    ✔️ Organize a live session
    ✔️ Develop a report

    - Develop the advertising campaign for a pizza brand
    ✔️ Analyze figures from a previous campaign
    ✔️ Build a campaign strategy
    ✔️ Create content for the ad campaign
    ✔️ Create Facebook and Snapchat Ads campaigns

    - Manage influencer communication for a travel agency
    ✔️ Build an influence strategy
    Social networks Communication strategy KPI Graphic design Editorial charter Editorial calendar Benchmark Competitive intelligence
Check out Kivilcim's experience

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Education

  • Community Manager, Marketing / Marketing Management, General
    OpenClassrooms
    2022
    Community Manager, Marketing / gestion du marketing, général
  • Professional Bachelor's Degree, Management of Organizations with a focus on Sustainable Development of Rural Territories
    IUT d'Aix-Marseille
    2016
    Licence professionnelle, management des organisations option développement durable des territoires ruraux
Check out Kivilcim's education

Certifications

  • Build a social media strategy
    Openclassrooms
    2023
    Community management Data analysis Communication strategy Social media strategy Digital communication Editorial charter Social networks
  • Get started with digital marketing
    Openclassrooms
    2020
    Digital marketing Branding Web marketing

Skill set

Public service
Teamwork
Customer success
User support
Zendesk
Gorgias
Shopify
Crisp
Autonomy
Organization
Editorial strategy
Communication strategy
KPI
Benchmark
Competitive intelligence
Canva
Emailing
Problem solving
CRM
Customer service

Categories

  • Other