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Kisito N.KN

Kisito N.

IT & Organization Transformation | Board Support

€1,100/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Kisito

Leading transformation, securing decisions

Transition Manager and Program Director, I support CEOs, Boards, and Executive Committees in their IT and organizational transformations — from strategic arbitration to team adoption.

1️⃣ Program Management
Scoping, committee structure, governance, and end-to-end commitment management.

2️⃣ Executive Engagement
Prepare and onboard Executive Committees, Boards, and CEOs for clear, documented decisions.

3️⃣ Change Management
ADKAR, Kotter, network of champions, training, and close support.

4️⃣ Measured Adoption
Real business KPIs — satisfaction, efficiency, usage — not just "on paper" delivery.

Thirty years of field experience at the intersection of technology, operations, and strategy. Nearly twenty years in international leadership at Juniper Networks (now HPE): structuring and managing multidisciplinary teams of several hundred people, across 5 continents.

👉 Results, not slides:

✅ IT & Organization Transformation > €1M (national federation)
✅ +10 pts Customer Satisfaction in under 12 months (250 contributors - international)
✅ +15 pts Profitability (12 countries, $100M)
✅ 98% Customer Satisfaction on a global 24x7 offering created from scratch (400 people)

My conviction: transformation projects fail not due to lack of technology, but due to governance and adoption issues. This is where I partner with you.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • KNN CONSULTING
    Founder
    DIGITAL AND IT
    November 2020 - Today (5 years and 8 months)
    Paris, France
    • For General and Operational Management – Strategic consulting & transverse management of projects and operations (organization, processes, tools, and services). High-tech and agro-industrial sectors. Project value up to €70M.
    • Support for SMEs and Associations (France and Africa): Business Model; Business Plan ; Strategy & Partner and Sponsor Search Plan; Commercial & Marketing Strategy ; Team Structuring.
    • Business Development for innovative digital solutions: SaaS, IoT.
    Management Consulting Digital Transformation SAAS Internet of Things Change Management Business Plan Customer Success Commercial Strategy Project Management Business Model Artificial Intelligence
  • Juniper Networks
    Director of Customer Experience, Operational Excellence
    TECH
    January 2020 - November 2020 (11 months)
    Netherlands, United States
    • Orchestration of bid responses, in collaboration with technical, product, sales, finance, and legal teams. Business volumes from $10M to $100M.
    • Responsible for the strategy and governance operations of customer experience in the EMEA region, for all equipment, software, services, and supply chain.
    • Initiation and management of a transverse customer experience transformation project, with Executive Committee oversight. 250 contributors engaged (product, marketing, sales, Customer Success, support, CxO teams, …).
    Change Management SAAS Leadership Coaching Quality Customer Experience Customer Success Ability to federate Decision-making ability Crisis Management Communication Strategy Stakeholder Management Program Management Project Management Cross-functional Coordination
  • Jniper Networks
    Director, Services Programs, Key Accounts
    TECH
    November 2012 - December 2019 (7 years and 2 months)
    Netherlands, United States
    • Responsible for the governance and success of all service engagements.KPIs: CSAT, NPS, ARR, SLA, renewals, up-sell, cross-sell, project profitability, quality, compliance, employee satisfaction, budget.
    • Complex international contract negotiations with key accounts across a broad portfolio: equipment, software, services, supply chain, RMA logistics.
    • Managed a team of 60 people in 12 countries.Wider virtual team (100+ people), in a matrix organization.
    Business Development Commercial Strategy Customer Success Project Management SAAS Change Management Communication Change Management Strategy Operations Management Sales Operations B2B Sales Negotiation Bid Response Team Management Budget Management

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Education

  • Master's Degree
    Telecom SudParis
    1993
    Conception et Gestion des Systèmes d'Information.
  • Engineering Degree
    ESIEA Paris
    1991
    Informatique, Électronique, Automatique & Formation Humaine.

Skill set

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