Kiryan Haddad

Development and retention of a client portfolio (individuals and professionals). Negotiation, monitoring, and optimization of insurance contracts in line with client needs. Tailored advice, long-term support, and proactive customer relationship management. Rigorous application of regulatory requirements related to intermediation and ORIAS compliance.

Management of the largest Hubside Store sales outlet in Europe, with a key role in commercial strategy and overall performance. Complete operational management: revenue generation, profitability, budget management, and operational excellence. Management of multidisciplinary teams (up to 20 employees): recruitment, training, coaching, and performance monitoring. Optimization of the customer journey and key indicators (conversion rate, average basket, satisfaction, and loyalty). Deployment of strategic action plans aimed at strengthening customer relationships, upselling, and team cohesion.

Career progression from sales associate to assistant manager, with skill development in management and commercial leadership (Best Salesperson Île-de-France 2016–2017). Supervision and training of teams of up to 8 advisors, with monitoring of key indicators (revenue, services, loyalty). Analysis of results and implementation of corrective actions, while ensuring effective dispute resolution and customer satisfaction-oriented negotiation.