Freelancer profile translated to English.
Back to original languageAbout Kirill
I help companies understand, document, and improve their business processes.
My work focuses on turning complex workflows into clear documentation that business stakeholders, developers, and QA teams can easily understand and implement.
I can support your project with:
• Business process analysis
• BPMN (AS-IS / TO-BE) process modeling
• Requirements gathering and documentation
• Functional specifications
• User Stories & Acceptance Criteria
• Process optimization
• UAT support and business validation
My background combines healthcare, enterprise software, and business analysis. Before moving into IT, I worked as a physician and psychotherapist, which taught me how to analyze complex situations, ask the right questions, communicate with different stakeholders, and make informed decisions based on facts.
Today I apply the same analytical approach to business processes and digital transformation projects.
I value clear communication, structured thinking, and practical documentation that helps teams move projects forward.
If you're looking for someone who can bridge the gap between business and technology, I'd be happy to discuss your project.
Spanish
Fluent
English
Conversational
Russian
Native or bilingual
Can work on-site
Málaga (up to 50km)
Experience
- Globex ITBusiness Analyst / Systems AnalystOctober 2025 - Today (9 months)Moscow, Russia- Analyze change requests, structure requirements, and clarify processes for 9 enterprise clients across banking, retail, FMCG, manufacturing, and the public sector in environments supporting 30,000+ users.- Facilitate discovery sessions and model business processes in BPMN (AS-IS / TO-BE) to define change scope, business rules, bottlenecks, and automation opportunities.- Translate business needs into User Stories, Acceptance Criteria, and delivery documentation; support backlog structuring and delivery coordination in Jira and Confluence.- Coordinate UAT with business stakeholders: checklist preparation, regression validation, and formal acceptance; investigate incidents using SQL and browser DevTools.Result: 2 automation initiatives delivered in 6 weeks — a new-hire course assignment workflow and improvements to HR data import/export logic from an ERP system.
- Nos CasamosBusiness AnalystApril 2025 - October 2025 (6 months)Spain• • Analyzed the end-to-end customer order handling process, identifying friction points, duplication, and information loss across communication channels.• • Analyzed integrations and documented data flows between Google Forms, Jira, Respond.io, and WhatsApp; validated data formats and exchange logic through REST APIs.• • Created BPMN diagrams (AS-IS / TO-BE) and assessed business value of initiatives using a problem-solution-impact framework and ROI estimates.• • Result: reduced manual operations by 50%, lowered data errors, and cut average response time to customer requests by 50%.
- LuchiInternal Process AnalystJuly 2023 - September 2025 (2 years and 2 months)Moscow, Russia• • Analyzed internal service and approval workflows in a HealthTech platform, identifying bottlenecks and automation opportunities in a data-sensitive environment.• • Produced BPMN diagrams and User Stories; validated data and checked business logic in PostgreSQL / DBeaver; supported CRM data quality control.• • Used AI tools to accelerate process analysis and prepare draft documentation.• • Result: reduced request processing time by 15% and improved operational efficiency by approximately 20%.
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Education
- Business AnalystYandex Practicum2025Business Analyst
- Systems Analyst Professional CertificateIBM2026Systems Analyst Professional Certificate