Kim Mrl

• Writing of email marketing, landing pages, sales pages, newsletters, email sequences (sales, welcome, payment and cart abandonment)

• Management of emails, calls, invoicing, appointments, general administration.

• Advise the customer (pre-sale, post-sale), handle customer requests and follow-ups via various communication methods (email, phone, chat).

• Apply commercial and organizational policy.

• Customer loyalty / satisfaction.

• Handle dispute opening with transport providers and follow up if necessary.

• Manage administrative tasks, order tracking and fulfillment.

• Mastery of sales techniques, product knowledge, develop arguments appropriate to the products.

• Follow-up and processing of requests for Urban Planning, Civil Status, cash management, maintenance of registers of acts (deliberations, municipal orders).

• Invoicing, payroll preparation, accounting, budget monitoring.

• Reception management, email, mail, and call management, archiving.