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Description

👩🏻‍💻 Kimberly | Social Pair Collective | CM & Content Creator

🔥 A complementary duo (SMM + CM) to manage your networks from A to Z.

🤝 The global strategy combined with the reality and reactivity of the field.

✨ Immediately available • Specialist in Retail, Culture, Sport & Food.

◉ WHY OUR COLLECTIVE?

By collaborating with me, you choose the expertise of two freelancers (a Social Media Manager and a Community Manager) for the price of one. We combine our strengths to reduce your mental load:

❤️ Strategy & Analysis: Audit, positioning, and conversion funnels (managed by my partner).

🔥 Creation & Fieldwork: Canva visuals, copywriting, moderation, and customer relations (managed by me).

◉ OUR SERVICES

✽ COMMUNITY MANAGEMENT & CUSTOMER RELATIONS (CARE)

Daily animation and loyalty building with your audience.

Professional moderation (fine management of reviews, comments, and crisis management).

Quick, human, and strategic DM responses to convert.

✽ VISUAL CONTENT CREATION & COPYWRITING

Graphic design (Harmonious feeds, carousels).

Interactive stories (polls, stickers) to maximize engagement.

Dynamic Reel filming/editing & impactful copywriting.

Creation and deployment of your monthly editorial calendar.

✽ STRATEGY & VISIBILITY

Account audit and profile SEO optimization.

Strategy to transform your digital followers into physical customers.

◉ OUR REFERENCES (CASE STUDIES & SMM)

ON AIR Fitness: Carousels and interactive stories.

Maison 3003: Instagram identity redesign (Recording Studio).

Le Bouche à Oreille: Local strategy and enhancement of the Food experience.

+5 years of combined experience in traffic management, customer relations, and operational direction.

🔥 Looking for a reactive, cohesive team that truly understands the business reality of your structure?

💬 Message me now for your free audit!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Reims (up to 30km)

Faubourg Crise
Administrative Assistant & Customer Relations Manager
RETAIL (SMALL BUSINESS)
February 2021 - May 2025 (4 years and 3 months)
Soissons, France
Significant entrepreneurial and versatile experience within a high-traffic retail business. Following the manager's illness, I took operational responsibility for the establishment:

Inventory and Logistics Management: Sales analysis, supplier orders, and merchandise flow optimization.
Management of Regulated Partnerships: Responsible for customer service and operational management of Française des Jeux and Parions Sport terminals (supplies, cash flow accounting, compliance).
Customer Relations and Loyalty: Bar service and checkout in a high-traffic environment, developing trust and close relationships with local clientele.
Community Management Social Media Strategy Instagram Social Media Content Creation
Epoka
Receptionist & Customer Relations Officer
DIGITAL AND IT
November 2019 - November 2020 (1 year)
Paris, France
Reception and brand image representation at a leading communication agency in Paris.

Interpersonal Communication: VIP in-person and telephone reception, directing clients and collaborators.
Administrative Management: Streamlining exchanges, managing room schedules, and daily emergencies.
Developed Soft Skills: Rigor, attention to detail, excellent oral expression, and mastery of corporate codes.
Comdata Group
Remote Customer Advisor - Public & Health Sector
PUBLIC SECTOR
November 2018 - January 2020 (1 year and 2 months)
Amiens, France
Specialist in remote customer relations for highly regulated and institutional accounts.

Health Professional Card (CPS) Mission: Technical customer support, active listening, and resolution of complex issues for medical personnel (rigor and confidentiality).
Energy Transition Mission (1€ Insulation): Prospecting, simplifying complex state schemes for individuals, and handling objections.