Kimberley Serol

Dark on Nails - Press on nails

Design, creation, and customization of unique and trendy press-on nail sets. Complete brand management: creation, marketing, communication, and customer relations. Development of a strong visual identity and social media management to promote products. Online sales and order management, from logistics to customer satisfaction. Trend monitoring and innovation to offer original designs adapted to demand.

Teleperformance

Incoming and outgoing call management: assisting customers with their requests, handling complaints, and following up on cases. After-sales service (SAV) and customer loyalty: problem-solving, dispute resolution, and implementation of adapted solutions to ensure customer satisfaction. Handling emails and written requests: quick and efficient responses to customer inquiries via various communication channels. Order management and appointment scheduling: transaction tracking, delivery organization, and coordination with different departments. Personalized advice and support: guiding customers towards the most suitable offers and solutions for their needs. Use of CRM tools and internal platforms to ensure effective and accurate customer file tracking.

Custom creation for children

Custom design and personalization of items for children (clothing, accessories, decoration, gifts...). Complete activity management: design conception, production, order management, and customer service. Online and custom sales via e-commerce and social media, with personalized follow-up of customer requests. Marketing and communication: social media management, content creation, and strategy implementation to increase brand visibility. Logistics and administration: inventory management, order preparation and shipping, supplier relations.