Freelancer profile translated to English.
Back to original languageAbout Kim
Passionate about tourism and social media, my five years of study have shaped my calling and opened the doors to multiple professional opportunities. My ambition is to merge my passion for travel with my communication skills to create engaging and inspiring content. ✨🌍
As a community manager consultant specializing in the tourism sector, I offer you comprehensive support, including:
🎯 Development of communication strategy: defining objectives, benchmarking, creating an editorial calendar, researching relevant hashtags.
📲 Operational management of your social networks: creation of captivating content, dynamic interaction with your community, in-depth performance analysis.
🤝 Let's work together to propel your business to excellence in the world of travel and digital communication.
Contact me now to discuss how I can contribute to your company's success! 🚀
French
Native or bilingual
English
Fluent
Can work on-site
Nîmes (up to 50km), Montpellier (up to 15km)
Experience
- Netino by WebhelpCustomer CareTRAVEL AND TOURISMOctober 2023 - Today (2 years and 7 months)Paris, FranceI work for Netino and manage a Customer Care mission for their client Lidl Voyages.- Inform, advise, and guide customers via Messenger- Create quotes- Provide information to clients during disputes- Use of the B2B Orchestra platform- Moderation on Facebook
- ManasteosGuest SupportHOSPITALITYOctober 2023 - Today (2 years and 8 months)Beausoleil, France- Traveler communication on Hostaway, Airbnb, Booking- Collection and centralization of requests/complaints on Notion
- Keytoko.homesCustomer Service ManagerHOSPITALITYMay 2023 - August 2023 (3 months)Toulouse, France- Management of traveler communications- Collection/centralization of requests and complaints- Updating property descriptions with relevant information
Reviews
Recommendations
FL
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Education
- MBA Hospitality & Tourism ManagementEcole internationale Tunon2023- Développement de l'activité commerciale - Activité managériale - Gestion et entrepreunariat - Mise en situation professionnelles en langues étrangères
- Master 1 (M1), Management of Tourism and Travel ServicesATLAS Institute - Tourism School2021Master 1 (M1), Gestion des services de tourisme et voyages
Certifications
- Develop an influence strategy on social networks for customer conversion and loyaltyLiveMentor2023