Khedija Naamane

Need a meticulous right-hand to streamline your daily operations and enhance your customer relationships?

With a versatile background combining Administrative Management, Secretarial work, and Commerce, I support entrepreneurs and businesses in optimizing their activities. My goal is simple: to free you from time-consuming tasks so you can focus on your core business.

Thanks to my dual expertise, I don't just execute tasks; I become a true ally for your structure.

🛠 My Areas of Intervention:

1. Administrative & Secretarial Management:

Organization and management of calendars, appointment scheduling.

Drafting, formatting, and proofreading professional documents.

Data entry and optimized digital filing.

Invoicing and customer/supplier follow-up.

2. Customer Relations & After-Sales Service (Commerce Expertise):

Management and sorting of email inboxes (Zendesk, Gmail, Outlook).

Responding to customer inquiries with impeccable French.

Handling commercial disputes and refunds (Shopify).

Customer loyalty and brand image care.

3. Operational Support:

Implementation and management of collaborative tools (Notion, Trello, Slack).

Research and competitive intelligence.

🚀 Why collaborate with me?

Meticulousness & Organization: Coming from a secretarial background, I have a strong attention to detail and a commitment to quality work.

Commercial Aptitude: I know how to turn a customer complaint into a positive experience.

Responsiveness: I quickly adapt to your internal processes and tools.

Confidentiality: Absolute discretion is guaranteed for all your data.

I am available for one-off missions or regular long-term support. Let's discuss your needs to see how I can simplify your life!