About Khaoula
Arabic
Native or bilingual
French
Native or bilingual
English
Conversational
Experience
- Société Générale - CIBIT Project Manager & Scrum MasterBANKING AND INSURANCEApril 2025 - Today (1 year and 2 months)IT Project Manager & Scrum Master - Société Générale CIBProject & Production – CASSIOPAE Back-Office V3.49 Software (CBI)• Appointed IT Project Manager for the strategic electronic invoicing project for two scopes (two sponsors) and two business lines (CBI and CBM), while retaining the role of Scrum Master.• Led the regulatory compliance project (electronic invoicing), in coordination with the Société Générale program team, business teams, publishing teams, architects, and PDP (CEGEDIM platform).• Conducted scoping and drafted the Solution Draft Proposal (SDP) approved by management.• Coordinated with the program's principal architect and the tech lead to define and design a solution compliant with functional expectations and technical constraints.• Gathered functional requirements and coordinated with business Product Owners (POs) for change management and user journey validation.• Monitored project budget, ensured roadmap milestones were met, and provided regular progress and risk reporting to management.• Facilitated project steering committee meetings and prepared materials for program management.• Managed the team in executing specifications (mapping), development, and workflow implementation.• Tracked deliverables.• Maintained Agile dynamics within the team and supported Business Analysts (BAs) and developers in prioritization and delivery.
- Société Générale - CIBSenior Business Analyst & Scrum MasterBANKING AND INSURANCEJanuary 2024 - March 2025 (1 year and 2 months)Senior Business Analyst & Scrum Master - Société Générale CIBProject & Production – CASSIOPAE Back-Office V3.49 Software (CBI)Multidisciplinary team comprising 3 developers, 1 tech lead, 4 business analysts, and 2 L1/L2 support staff, with L3 support provided by BAs and developers.Scope covering CASSIOPAE production, regulatory projects, evolution requests, and catalog projects.Massive resolution of production tickets, with a strong focus on stabilizing the application scope.Mastery of the CBI business line and rapid skill development in SG ecosystem interfaces.Implementation of sustainable solutions to fix recurring anomalies, particularly in pool setups and quota share distributions.Design and deployment of a functional solution to manage complex files related to the YOGA merger.Creation and maintenance of Zephyr JIRA tests for SG ecosystem interfaces and CASSIOPAE module regression tests (TNR), ensuring delivery quality.Analysis and processing of evolution requests.Appointed Scrum Master in June 2024, while continuing Senior Business Analyst duties.Facilitated Agile ceremonies: daily meetings, sprint planning, sprint reviews, and retrospectives.Prioritized topics with Product Owners (POs) and tracked progress in line with team capacity.Actively participated in PI Planning since April 2024, responsible for planning topics assigned to the team.Managed releases: coordinated deployments, tracked fixes, validated deliveries, and communicated with stakeholders.Single point of contact with the publisher SOPRA, coordinating and tracking service requests and incidents.Significant contribution to production stabilization, reduction of recurring anomalies, and fluidity of the delivery cycle.
- Société Générale - CIBSenior Business AnalystBANKING AND INSURANCEMarch 2023 - December 2023 (9 months)Project: (CBM, Loan Activities)• Participated in the migration project from the ALFA management system to CASSIOPAE V3.49 for the SSM UK scope.• Analyzed and implemented Back Office functional requirements in coordination with business and technical teams.• Configured and advanced parameterization of CASSIOPAE Back Office modules.• Implemented setup solutions adapted to SSM UK's specific financing cases.• Drafted functional specifications and monitored development with technical teams.• Designed and implemented PL/SQL reports for monitoring and supervising activities.• Facilitated User Acceptance Testing (UAT) phases, supported users, and assisted with production deployment.• Authored user guides for all Back Office modules and functionalities.• Actively contributed to the successful project go-live in December 2023.
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Education
- Applied Bachelor's Degree in Banking and Financial TechniquesFaculty of Economic and Management Sciences of Tunis2010