Khaled O.

Development and deployment of a custom application (scoped app) on ServiceNow App Engine to centralize and automate all processes related to the employee lifecycle: onboarding, offboarding, internal mobility, status change, swaps, and resource exchanges. The project aimed to replace an existing tool, modernize workflows, and automate resource management, while improving user experience and coordination between different teams (managers, HR, operations).

Skills & Experience

HRSD Project for OBS Orange France:

Optimization of HR processes via ServiceNow, centralizing the management of employee lifecycle events (hiring, sick leave) through the Employee Center and user portal. Collaboration with business and technical teams to integrate HR workflows and existing tools.

Key Points:

Implementation of Lifecycle Events to manage complex processes (e.g., contract generation).

Configuration and automation of HR services and notifications.

Improvement of user experience on the portal and Agent Workspace.

Key Skills:

ServiceNow HRSD, HR Case Management, Employee Center, complex integrations, HR workflow architecture, Flow Designer, automated document generation.

Responsibilities:

Technical delivery of complex HRSD projects.

Design of architectural solutions for HR workflows and lifecycle events.

Configuration of HR Services, HR tasks, and record producers.

Implementation of automated contract generation based on complex conditions.

Mentoring teams and establishing best practices.

Achievements:

Optimization of HR processes through the Employee Center and user portal.

Advanced configuration of Agent Workspace to improve user experience.

Automated contract generation via lifecycle events, based on dynamic data and business rules.

Implementation of Hiring and Sick Leave processes, integrating external systems like HARP.

Result:

Project delivered on time, with optimized and automated HR workflows, including an efficient contract generation process.

Technologies:

ServiceNow, HRSD, JavaScript, Agent Workspace, CSS, HTML, Flow Designer, Journey Designer, Notifications, Lifecycle Events.

Skills & Experience:

Technical & Functional Workshops: Defining functionalities with operational units.

Module Mastery: ITSM and HR expertise.

ITSM Integration: Deployment and configuration on ServiceNow.

ITSM Configuration: Incident, Change, Request, Problem configuration, workflows, SLA, notifications, automation.

Best Practices: ITIL and ServiceNow knowledge.

Methodologies: Agile/Scrum experience.

Version Management: Version monitoring via Runbook.

User Management: Account, group, authorization supervision.

Configuration: Advanced administration, scripts (Client/Server), Business Rules, Scripted REST API.

Databases: Table creation/maintenance, forms, workflows.

Reporting: Reports, Performance Analytics, dashboards.

Delivery: Package preparation.

Go-live: Solution deployment.

Customization: Portals, widgets, pages.

Integration: Web Services, flat files.

HRSD Module: HR Service development, Record Producer, Lifecycle Events, Agent Workspace, SLA, Notifications.

Demonstrations: Presenting solutions to clients.

Clients & Roles:

Air Liquide: HRSD Technical Lead.

ServiceNow: HRSD Technical Consultant.

La Poste, EDF, BNP Paribas, SES-imagotag: ITSM/HRSD Technical Consultant.

Technologies:

ServiceNow, HRSD, JavaScript, SQL, Portal, CSS, HTML, Widgets, Taxonomy, Flow Designer, Notifications.