Freelancer profile translated to English.
Back to original languageAbout Khaled
Zoho Senior Consultant and CRM Architect with 6+ years of experience in designing, deploying, automating, and governing Zoho ecosystems for SMEs and international clients. Currently responsible for the Zoho architecture of an organization with 36 users, coordinating a Zoho team of 4 people and optimizing a complex CRM environment. Certified Zoho CRM Administrator and Zoho Creator Developer.
Arabic
Native or bilingual
French
Fluent
English
Conversational
Can work on-site
Tunis (up to 50km)
Experience
- DocShipperConsultantLOGISTICS AND SUPPLY CHAINMay 2025 - Today (1 year and 2 months)Tunis, Tunisia
- Drives the Zoho technology strategy and delivery roadmap for an organization of 36 users, coordinating a technical team of 4 people (2 senior Zoho consultants, 2 junior developers) and aligning CRM, Customer Platform, automation, finance, and logistics operations.
- Builds, optimizes, and governs a complex Zoho CRM automation architecture with 133 active workflows, covering Deals, Leads, Quotes, Contacts, Invoices, Accounts, Tasks, Customer Platform, WorkDrive, and Zoho Books processes.
- Architects and administers the complete Zoho ecosystem - CRM, Creator, Desk, Flow, Books, Inventory, Analytics, Projects, and WorkDrive - under a Zoho One governance model.
- Leads the deployment of a Zoho-integrated Customer Platform, used by 30-50 active clients since its launch, automating customer requests, quotes, invoices, WorkDrive documents/folders, shipment tracking, customer messages, chat, user registrations, and demo requests.
- Designs advanced CRM customizations - Deluge functions, custom widgets, client scripts, workflows, blueprints, validation rules, custom buttons, and REST API integrations - connecting Zoho CRM to CloudTalk, the Customer Platform, and the company website.
- Automates cross-functional AE, CS, Sales, Operations, and Finance processes, synchronizing quotes/invoices, synchronizing clients/suppliers, saving approximately 10 hours per week and reducing manual data entry errors by 30-40%.
- Refactors WorkDrive document automation flows - folder creation, attachment migration, reducing manual document management by 30-40%.
- Introduces CRM development governance with GitHub versioning.
- Builds departmental dashboards for Customer Service workload, Sales revenue/expenses by representative, and performance visibility for management.
- Peppermint Company EuropeSenior Zoho Consultant - eCommerce & CMS DeveloperOctober 2022 - May 2025 (2 years and 7 months)
- Delivers approximately 5 Zoho implementation projects for French clients across various sectors, with teams of 10 to 30+ users per project.
- Implements and customizes Zoho ecosystems including CRM, Creator, Analytics, Mail, and WorkDrive; builds workflows, blueprints, custom widgets, Deluge scripts, and third-party API integrations.
- Delivers a large-scale standalone HubSpot project for Winback, covering CRM setup, marketing automation workflows, contact/company/deal configuration, email templates and campaigns, data import/migration, reporting dashboards, and user support.
- Develops business applications on Zoho Creator and administers users, security, licenses, and operational settings for Zoho One.
- Acts as the primary technical contact for clients: gathering requirements, technical support, CRM strategy consulting, and contributing to pre-sales time/cost estimations and technical stack recommendations.
- Phoenix360,IT Manager - Zoho ExpertEDUCATION AND E-LEARNINGOctober 2020 - October 2022 (2 years)France
- Manages Zoho One for a 10-user environment, utilizing Zoho CRM, Creator, Flow, and Mail to centralize operations and automate business processes.
- Develops custom applications on Zoho Creator with advanced Deluge scripts and automates workflows via Zoho Flow and Zoho Mail.
- Administers Zoho One access, security, licenses, web development activities (WordPress, PrestaShop, PHP), and general IT infrastructure.
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Education
- Applied degree in Digital MarketingISET2017Licence appliquée en Marketing Digital Co-construit
- Baccalaureate in Computer Science2014Baccalauréat en Informatique
Certifications
- Zoho CRM CertificationZoho2023
- Zoho Creator Developer - AssociateZoho2023