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Khadijatou SamassaKS

Khadijatou Samassa

Customer Service Manager

€450/day
1 project
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Khadijatou

Hello,

An experienced professional in sales administration, commercial support, and operations coordination, I have over 10 years of experience in diverse sectors such as energy, banking, telecommunications, mass retail, and agri-food. My rich and varied background has allowed me to develop a strong adaptability and great versatility, while consolidating solid expertise in sales administration, invoicing, commercial management, and customer service.

I am involved in the entire sales management cycle: from creating customer and supplier accounts to invoicing, including order entry and tracking, dispute management, and coordinating flows between sales, logistics, and finance departments. My role is often cross-functional, interfacing with various internal and external stakeholders, to ensure customer satisfaction and process fluidity.

With a good command of ERP systems (SAP, ORACLE, CEGID, AS 400, POPAY) and the Office Suite, I am quickly operational and capable of adapting to complex tools and environments. I also have a natural aptitude for organization, priority management, and task optimization.

As a freelancer since 2022, I now bring my expertise – particularly in sales administration, commercial, purchasing, and invoicing – to departments wishing to strengthen their administrative support or structure their internal processes. My profile is particularly suited to companies in transition, urgent replacement needs, or assignments requiring reactivity, rigor, and autonomy.

Available immediately, I would be delighted to contribute to your projects.
  • English

    Conversational

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • BPCE SA
    Contract and Service Provider Manager
    BANKING AND INSURANCE
    September 2023 - June 2025 (1 year and 9 months)
    Paris, France
    • Email processing
    • Order entry and reception
    • Process development
    • Contract management
    • CRA processing and validation
    • Invoicing of competence centers and intellectual services
    • Processing of invoicing discrepancies, reconciliation, and invoice recovery
    • Monthly closing
    • Database management
    • Reporting and supplier data updates
  • GRDF
    Supplier Database Administrator and Procurement Management
    ENERGY AND UTILITIES
    November 2022 - September 2023 (10 months)
    Paris, France
    • Supplier record creation and update
    • Purchase order entry
    • Order reception
    • Processing of tertiary decree requests
    • Database update
    • Email processing
    • Verification and validation of tenders
  • Bouygues Telecom
    Governance Project Manager
    TELECOMMUNICATIONS
    May 2022 - November 2022 (6 months)
    Meudon, France

    Your main responsibilities will include:

    - Mapping the activities entrusted to our service providers, carried out through both means and results commitments. Assisting Bouygues Telecom operational managers in identifying activities to be transformed into results commitments.
    - Supporting operational managers in the change management of new service models to enable them to achieve transformation objectives. Implementing transformation monitoring KPIs and facilitating them in various committees.
    - Managing intellectual service provider contracts (Adherence to contract terms and current processes, management of associated budget, facilitation of governance and steering committee meetings, developing relationships between our partners and our internal clients...)

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Education

  • BEP Sales Action
    Merchandising
    2007
    BEP Vente Action
  • Professional Baccalaureate in Commerce
    Camille Claudel
    2009

Skill set (18)

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