Freelancer profile translated to English.

Description

Senior consultant in digital business strategy and customer experience transformation, with over 20 years of experience in demanding environments (energy, telecom, services).

I support companies and entrepreneurs in structuring, developing, and optimizing their business, with a strategic, operational, and results-oriented approach.

My expertise covers the entire value chain: positioning, offer structuring, customer acquisition, commercial performance, customer experience, and transformation project management.

I also address issues related to growth, reorganization, or performance improvement (ROI, KPI, processes, organization).

As an entrepreneur since 2019, I have also supported over 100 clients in developing their business and implementing effective digital strategies.

What sets me apart: a global business vision, strong analytical and structuring skills, and a human-centered approach that aligns strategy, execution, and sustainable results.

I undertake high-stakes missions with a high level of demand and impact.

Languages

English
Conversational
Arabic
Conversational

Workplace preferences

Remote only

Primarily works remotely

Stratégie Business Digitale
Entrepreneur
CONSULTING AND AUDITS
January 2019 - Today (7 years and 7 months)
Caen, France
• Strategic support for female entrepreneurs and wellness professionals in developing their business
• Design of visibility and customer acquisition strategies through social media
• Structuring of offers, marketing positioning, and conversion strategies
• Creation of an online course and a business coaching program
• Development of content strategies and digital ecosystems
• Over 100 clients supported in their business growth
digital-transformation growth-strategy branding business-plan-development
KAAIGS
Senior Customer Relationship Consultant
January 2020 - January 2020
Paris, France
• Definition of social media strategies for several companies
• Optimization of digital customer relationship and social commerce
• Deployment of social media campaigns and content orchestration
• Performance analysis and strategic recommendations
Groupe La Poste
Transformation Project Manager
January 2019 - September 2019 (8 months)
• Management of the Customer Support and Teleservices transformation program
• Implementation of a Work Force Management tool
• Deployment of an internal chatbot for employees
• Change management and internal communication support