Khadija Rouag

Managed the telephone switchboard and transferred calls to the correct recipients. Monitored premises, screened visitors, updated registers, and issued passes to maintain security. Answered questions and resolved or escalated issues to management staff to ensure customer satisfaction. Professional reception of visitors and clients, providing friendly and competent assistance. Composed and prepared office meeting files and reports for distribution and filing. Provided administrative and confidential support to the General Services Manager.

Assisted children with disabilities. Provided personal follow-up for each child with an individualized plan. Liaised between school, parents, and doctors.

Assistant to the coordinator of the municipal network for parental support and the educational success program service. Drafted correspondence. Managed schedules.