Freelancer profile translated to English.

Description

I help independent coaches & consultants structure their business, clarify their offers, and delegate what's holding them back to focus on their core business.

Formerly a strategy consultant and customer experience manager, I act as a strategic partner, with a tailor-made approach: I understand quickly, execute with rigor, and think alongside you.

My role: to relieve you. Save time, move forward faster, lighten your mental load.

- Business structuring (offers, positioning, vision)

- Scoping & formalization (documents, action plans, presentations)

- Back-office support & mission organization

- Delegation of operational tasks & daily support

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km), Reims (up to 10km)

Khadija Bagdadi
Consultant and Strategic Right-Hand
CONSULTING AND AUDITS
April 2021 - Today (5 years and 2 months)
I support independent coaches and consultants (especially in executive coaching) as a strategic and operational partner, with a tailor-made, human, and rigorous approach.

My role: to structure their business, relieve them daily, and bring clarity to their projects.

My typical missions:
Structuring of the offer and vision (positioning, targets, pitch, presentation)

Formalization of professional deliverables: presentations, action plans, summaries

Operational support: mission organization, administrative assistance, coordination

Strategic support: stepping back, prioritization, methodology

Delegation of time-consuming tasks, to free up billable time

I am appreciated for my relational intelligence, my quick analytical skills, my reliability, and my finesse in interactions. I work as a trusted partner, in the background but with a strong impact.
Operational Support Consulting Operations Management Business Strategy
KOUL
Founder
E-COMMERCE
September 2019 - January 2024 (4 years and 5 months)
Reims, France
KOUL - Mother & Daughter

Founder of a boutique specializing in Algerian pastry
- Construction of positioning, identity, and customer experience
- Global management: product, operations, partnerships, communication
- Work on the brand universe (story, aesthetics, consistency)
Business Creation Marketing Customer Experience Branding
Orange Bank
Customer Experience Project Manager
BANKING AND INSURANCE
July 2018 - June 2019 (1 year)
Paris, France
Customer Relationship Management
- PMO for a Customer Relationship Improvement Program in conjunction with Senior Management and all Bank Departments.
- Analysis of customer and employee pain points across the entire relationship model. Identification of work streams and implementation

Customer Experience
- Management of the overall Customer Experience vision across all touchpoints of the Orange Bank service. Identification of customer pain points across all journeys and management of their resolution

Customer Satisfaction
- Global management of Customer Satisfaction (definition, management, and analysis of performance indicators for the evaluation and reporting of Customer Satisfaction results). Implementation of Customer Satisfaction surveys: Scoping the need, operational implementation (e.g., post-enrollment survey, AI, CRC, etc.)

Design Thinking/Service Design
- Implementation of internal studies to identify difficulties encountered by employees that prevent them from providing an optimal customer experience. Collaboration with UX/UI Designers, User Researchers, and Service Designers
- Studies within CRCs and Back Office Services: +90 interviews and observations, organization and facilitation of ideation workshops
Service Design Customer Experience Customer Journeys Banking