Freelancer profile translated to English.

Description

Having mainly worked as a Mobile Support Technician, I have gained experience in the deployment, management, and maintenance of mobile line and mobile device fleets. I have used management tools such as Workspace One and Mobile Iron. I have sufficient command of English to interact with my foreign counterparts. I can work remotely depending on the tasks, or travel in the Paris region (78, 91, 92, 93, 75) and in the Centre Val De Loire region (27, 28). I am also authorized to travel throughout France on a occasional basis.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Rambouillet (up to 50km)

GRDF
Freelance Manager of Complex Cases and User Assistance
March 2023 - Today (3 years and 5 months)
Management and resolution of complex cases related to the non-publication of customer consumption statements. Analysis of anomalies and incident tracking to ensure the reliability of consumption data. Use of Jira and Phare ticketing tools for tracking, prioritizing, and resolving requests and incidents.
ANDOYA
Freelance Proximity and Mobility Technician
January 2022 - March 2023 (1 year and 2 months)
Deployment, replacement, and maintenance of connected devices for large accounts. Management of connected device and mobile fleets. Telephone assistance and customer support. Coordination of telephone migration projects. Travel.
DIGITIM
Digicoach
INTERNET OF THINGS (IOT)
April 2018 - December 2020 (2 years and 8 months)
37 Rue du Moulin des Bruyères, 92400 Courbevoie
Deployment, management, and maintenance of connected device fleets (tablets, smartphones). Helpdesk support. Use of Mobile Iron and Service Now.
deployment Fleet management mobility IT maintenance IT support Mobile telephony