Freelancer profile translated to English.

Description

I am a support technician who loves my job. I am unashamedly versatile. I love discovering new skills and new challenges. Do not hesitate to contact me so that we can work together on your different IT departments.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Lille (up to 100km), Suisse (up to 100km)

napaqaro
Project Deployment Assistant Manager
January 2023 - Today (3 years and 5 months)
Paris, France

- Assistance in writing the specifications
- Monitoring and updating of schedules
- Liaison between technicians, service providers, and team leaders
- Reporting of field and business difficulties
- Ensure compliance with the specifications
- Test and report solutions upstream
- Management of service invoices
- Visited and evaluated project sites
- Training of regional directors on the use of new systems
CHRISTIAN DIOR COUTURE
Event, Showroom, and Fashion Show Technician
August 2022 - January 2023 (5 months)
Paris, France

- Support for COMEX members and VIPs
- Management of requests and changes for VIP and COMEX equipment, ensuring immediate availability of each item.
- IT soft and hardware project management and coordination
- Level 1 and 2 incident resolution
- Integration and training of employees on applications and hardware
- Monitoring of reported incidents and escalation
- Participation and monitoring of deployment projects for other ASIE, APAC, and USA units
Dassault Systèmes
Technical Support Technician
November 2021 - August 2022 (9 months)
Paris, France

- Call handling in French and English,
- Ticket Management: Analysis, Routing, and Closure,
- User Reception: Direct actions on computers,
- International environment,
- Operating System Support: Windows 7, 10, MacOs,
- Installation and support on software (Microsoft Office Suite 2016 in particular),
- Support on Skype for Business 2016 / Zoom,
- Mobile telephony (Phones + Tablets),
- Loaner equipment management (Computers, Tablets, Phones, 4G Modems),
- SLA Compliance: Lost call rate, ticket closure rate, user satisfaction.
- MAC OS and iOS support referent for the helpdesk