Kevin Zeitoun

Member of the IT DSI Steering Committee, reporting to the CIO-DGD, responsible for the transformation, operation, and performance of IT infrastructure in a critical healthcare sector environment (HDS / ISO 27001). Strategic and operational management of a team of 25 FTEs, a global budget of €11M/year, and an ambitious IT modernization roadmap.

IT System Evolution:

✓ Transformation and evolution of the IT System

• o Key player in Viamedis's platform modernization program, using AGILE methodologies.

• o Major contribution to obtaining ISO 27001, HDS, PSP certifications and ISO 9001 renewal.

• o Supervision of internal and external audits related to infrastructure and operations.

• o Structuring of the CAB process across the entire IT system.

✓ Management of operations and service continuity

• o Maintenance in operational condition (MCO) of Viamedis's various operating platforms (PROD & PPROD).

• o Implementation of dashboards to monitor service continuity and improve proactive management of critical incidents.

• o Prioritization of infrastructure maintenance and incident management based on business objectives.

• o Deployment of an observability unit with a new partner to optimize real-time supervision and monitoring.

✓ Coordination of teams and stakeholder management

• o Structuring of regular coordination rituals to align, skills=[]

Within the Group IT department and reporting directly to the CIO, my mission is to be the driver of digital transformation to modernize Information Systems.

IT System Evolution:

✓ Management of IT strategic alignment with company directions.

✓ Proposal of evolution scenarios consistent with business objectives and processes.

✓ Leading projects with quality and efficiency across all the following areas:

• o Digital Workspace: Intune (Autopilot).

• o Telephony: Teams.

• o Network: Network Infrastructure Evolution: SD-Wan.

• o Infrastructure: Infrastructure Consolidation – Public/Private Cloud.

• o Applications: Move to Cloud (SaaS).

✓ Anticipation of changes and their impacts.

✓ Evaluation of project consistency with the IT system.

✓ Budget Management:

• o Development and monitoring of the IT budget.

• o Cost optimization while maintaining a high level of service quality.

MCO:

✓ Ensuring the consistency and performance of the information system.

✓ Optimization of business processes, data, and applications.

✓ Promoting the information system map as a decision-making tool.

✓ Managing information repositories and information system rules through documentation and communication.

• o Implementation of documentation and inventory templates.

• o Organization of follow-up meetings: Renewal tracking (licenses, domains, etc.), CAB review.

Management of internal and external human resources:

✓ Management of a team of 5 engineers: Operations, Infrastructure, Systems, and Production Environment (Monitoring, workload planning, training, performance reviews, etc.).

✓ Management and selection of partners (tenders and project studies).

✓ Challenge and management of partners and service providers (project committees, steering committees, executive committees).

✓ Definition and implementation of ITIL processes.

✓ Collaboration with various company departments to understand their IT needs.

✓ Ensuring IT and other departments work together., skills=[]

Within the Group IT department, in a context of IT system consolidation and globalization, I contributed to the transformation of the information system while ensuring minimal impact on production.

I managed a team of 5 engineers, ensuring workload planning, skills development, and team motivation. I also supervised external partners (infrastructure, network, workstations, service desk) through governance bodies (executive committees, operational committees) and participated in tenders and supplier management.

Responsible for service continuity, I ensured operational readiness, incident management (L2/L3) in compliance with SLAs, and the definition of international IT standards. I implemented performance indicators (KPIs), reporting tools (Power BI), and communication mechanisms to enhance IT visibility and service quality.

On the technical side, I managed IT asset management (Intune), updates, application versioning, and configurations.

Finally, I led several structuring projects: infrastructure consolidation and outsourcing (on-premise, managed services, Azure cloud), service desk migration in an international context, integration of the Belgian IT system into the Group's IT system, and deployment of business solutions (printing, file servers), within an ITIL framework., skills=[]